STUDENT-IT Service Desk Consultant - A
About The Position
To be the first point of contact that provides technological support to all members of Ithaca College via Video Call, Phone Call, Email, Live Chat, and Walk-in interactions. Provide technological support to faculty, staff, and students via telephone, email, chat, and walk-in interactions. Troubleshoot various issues, such as assessing hardware, any software/firmware, networking, printing, security and user accounts administration. Create, update, and route TeamDynamix (our system for documenting requests) tickets for all issues. Oversee the process of loaning out college-owned equipment. Opportunities for promotion and job enrichment, through additional, personalized projects designed to help you achieve your goals!
Responsibilities
- Provide technological support to faculty, staff, and students via telephone, email, chat, and walk-in interactions
- Troubleshoot various issues, such as assessing hardware, any software/firmware, networking, printing, security and user accounts administration
- Create, update, and route TeamDynamix (our system for documenting requests) tickets for all issues
- Oversee the process of loaning out college-owned equipment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
