Student IT Helpdesk (FWS only), F24-S25

Digipen Institute Of Technology • Redmond, WA

390d • $37,128 - $37,128 • Remote

About The Position

The Student IT Helpdesk position at DigiPen Institute of Technology is designed for currently enrolled students eligible for Federal Work Study. The role involves providing IT support, assisting with troubleshooting, and ensuring the operational stability of client infrastructure within the campus environment. This part-time position requires students to work around their class schedules and is focused on developing foundational IT skills while supporting the academic community.

Requirements

• Basic understanding of computer hardware and Windows 7/10 support.
• Attention to detail and client focus.
• Initiative in identifying immediate actions needed.
• Eligible for Federal Work Study with an accepted FWS award.

Responsibilities

• Assist Client Services Administrators in ensuring the operational stability of the client infrastructure.
• Support workstations in labs and classrooms.
• Assist in Help Desk tickets resolution.
• Assist in setting up and repairing computer equipment and related devices.
• Respond to phone and email requests for help.
• Track and report the amount of time worked.

Benefits

• Part-time employment opportunity for students.
• Gain practical IT support experience.
• Flexible work hours around class schedules.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed