Student Intern IT

Ihc Health Services • Ogden, UT

74d • $17 - $24

About The Position

This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain an understanding of the business function. They learn to deploy, support, maintain and troubleshoot computers and other devices. This position allows the incumbent the ability to gain a subset of the total knowledge required within the support specialty area. Requires additional support and/or training to become fully proficient. This position is overseen by higher level technical contributors such as the associate, staff, senior, and consultant professionals.

Requirements

• High School Diploma or equivalent required.
• Strong research, organizational and analytical skills.
• Ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Nice To Haves

• Students in Information Systems or related field and/or equivalent work experience.

Responsibilities

• Under the direction of team members, learn to resolve minor computer issues.
• Adequately document notes and resolution to issues in ITIL ticketing system.
• Update support staff regularly on the status of projects, incidents, service requests.
• Respond to messages according to priority schedule.
• Support new and existing systems while keeping abreast of technology changes.
• Implement enterprise defined security policies (hardware and software).
• Work with team members to identify solutions and perform tasks that accomplish individual and team goals.
• Gain knowledge of the department's / facility's functions.
• Be involved in a variety of projects that support the needs of the department / facility.
• Perform other duties as assigned.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Personal and Laundry Services
• Education Level: High school or GED