Student - I-Team Member

Southern New Hampshire University•Manchester, NH

1d•Onsite

About The Position

Southern New Hampshire University is seeking dynamic and motivated students to join the International Student Services (ISS) office as I-Team Members. This role provides a unique opportunity to engage with SNHU’s international student community by delivering exceptional support, managing specialized content areas, and contributing to both large- and small-scale events. As an I-Team Member, you will gain valuable professional experience while making a meaningful impact on campus.

Requirements

Enrolled as an on-campus student at SNHU.
MUST be available for in-office shifts on Tuesdays from 12 – 2 PM and Thursdays 8 AM – 12:30 PM.
Punctuality and reliability in fulfilling responsibilities.
Effective communication skills and respectfulness.
Willingness to adapt to a dynamic work environment.
Ability to maintain confidentiality.
Interest in supporting SNHU’s international student community.
Class schedule (required document).
A statement detailing why you’re interested in joining the International Student Services team and which specialized content area you’re most passionate about (required document).

Nice To Haves

Previous experience in customer service.
Knowledge of social media and content creation.
Proficiency in data management and analysis.
Possession of a valid driver’s license (optional, for off-campus events).

Responsibilities

Provide a warm, professional welcome to office guests, answering inquiries and directing visitors to appropriate resources.
Manage phone, email, and in-person inquiries, ensuring accurate and timely responses.
Maintain the front office’s professional appearance and organize shared spaces, including the Green Center Living Room.
Record and maintain the ISS visitor log and assist with tracking attendance at events.
Assist students in navigating SNHU’s web platforms, including mySNHU, Brightspace, and Service Now Portal.
Take ownership of spreadsheets and data collection projects, ensuring accuracy and completeness for reporting and planning purposes.
Support social media planning by creating engaging content for Instagram and other channels, collaborating with the Social Media Specialist.
Contribute to writing and editing the monthly ISS newsletter and other communication materials.
Collaborate on event planning, execution, and evaluation for both large- and small-scale events such as the monthly Global Cafe and the International Education Week.
Serve as event leads in varied areas ranging from logistics, marketing, and collaboration with campus partners.
Develop student-led programs, from concept to implementation, including brainstorming themes, designing flyers, planning menus, and coordinating activities.
Increase event engagement through strategic social media use in coordination with the Social Media Specialist.
Assist in planning and delivering presentations on ISS services and resources to various campus groups.
Support off-campus events, including cultural excursions and shuttles, if eligible under SNHU's driving approval process.
Actively participate in three check-ins and orientations per year (January, April, August), welcoming new international students and providing essential information about SNHU services and programs.
Co-present with Office Manager during orientation on ISS services, programs, and mySNHU.
Maintain confidentiality of documents during check-in for immigration document scanning.
Provide a welcoming environment to new students as part of the ISS team during check-in and orientation.
Take on a specific content area based on interests and skills, while also gaining experience across all categories to ensure balanced professional development.
Create, schedule, and analyze content to increase engagement with the ISS community (Social Media Specialist).
Build relationships with other clubs, offices, and organizations on campus to grow awareness of ISS services and events (Public Relations Specialist).
Manage written communications such as monthly newsletters and PowerPoint presentations (Public Relations Specialist).
Maintain spreadsheets, analyze data, and assist with graphic design for marketing materials (Data and IT Specialist).