Student Gallery Attendants, The Harry Ransom Center

University of Texas at Austin

36d•$16•Onsite

About The Position

The Ransom Center is an internationally renowned humanities research library and museum at The University of Texas at Austin. Its extensive collections provide unique insight into the creative process of writers and artists, deepening our understanding and appreciation of literature, photography, film, art, and the performing arts. Visitors engage with the Center's collections through research and study, exhibitions, publications, and a rich variety of program offerings including readings, talks, symposia, and film screenings. The Ransom Center encourages discovery, inspires creativity, and advances understanding of the humanities for a broad audience through the preservation and sharing of its extraordinary collections. Purpose Monitor and assist with security of the Harry Ransom Center’s public exhibition space and provide a positive visitor experience. Provide friendly, quality information and orientation to visitors during hours of operation and special events.

Requirements

Students must be enrolled at the University of Texas at Austin
Strong communication and observation skills
Ability to work both independently and collaboratively
Detail‑oriented with strong organizational and time‑management abilities

Responsibilities

Security: Assist in the security of the Ransom Center by monitoring and protecting the collection, visitors, galleries, and grounds.
Provide clear guidance, direction, and information to ensure that all visitors have a positive experience and adhere to museum policies.
Follow security procedures to assist in the opening and closing of the galleries.
Perform interior patrols of galleries during public hours and maintain order in assigned areas, including monitoring access and egress points of the galleries.
Operations: Actively participate in training programs to improve knowledge of the museum, security best practices, and customer service skills.
Document and report observed physical interactions with works of art by visitors.
Report any missing, damaged objects, or unusual conditions to supervisor.
Report any irregularities pertaining to building operations, safety or fire hazards during patrol of premises.
Customer Service: Provide excellent customer service and maintain a courteous and friendly manner.
Provide knowledge of museum exhibitions, events, and the surrounding area to visitors.
Safety: Serve as initial responder in the event of an emergency, know evacuation procedures and routes, and contacting a supervisor when appropriate.
Act in a calm and decisive manner when assisting in the evacuation of the public and staff from the building, during fire alarms or other emergencies.