Student Financial Services Representative

John Brown University•Siloam Springs, AR

46d

About The Position

Customer-focused team member who plays a vital role in delivering day-to-day administration and exceptional service. Consistent interaction with students and families, ensuring positive experiences and efficient operations. Assists in guiding students and families through the financial aid, billing, and collections processes from the initial FAFSA application stage to the completion of the student's file.

Requirements

Customer service oriented.
Positive countenance and consistent patience.
Adaptability and ability to learn quickly.
Excellent written and verbal communication skills.
Strong computer skills.
Effective organization, attention to detail, and accuracy.
Ability to receive constructive feedback.
Strong ability to create good will with staff, faculty, and students; servant attitude.
Ability to complete work within short deadline periods in a fast-paced environment with varied responsibility.
Effective communicator who conveys appropriate content and tone while maintaining confidentiality and regulatory compliance.
Commitment to the Articles of Faith, Mission, and Objectives of the University; and desires to be a role model for students by demonstrating an active Christian faith in personal example and in work related responsibilities.

Nice To Haves

One or more years of office experience with responsibility.
Knowledge and experience in account collections, financial customer service, or student financial aid processes.

Responsibilities

Communicates with Traditional, Online Undergraduate, and Graduate program students and parents both in-person and by telephone regarding FAFSA, financial aid, and financial account concerns.
Responds quickly and efficiently to customer needs or operational challenges.
Stays attentive to detail and quality standards while maintaining speed and productivity.
Maintains a positive, energetic attitude even during busy or stressful periods.
Oversee Colleague (electronic processing) of FAFSA associated with Colleague software, including the verification process according to federal guidelines.
Work with admissions counselors using Slate software to track incoming students from inquiry stage to accepted stage for financial aid purposes.
Reviews and processes FAFSAs
Prepare student files for awarding (creating offer letters) and disbursement of aid to student accounts.
Outside scholarship management
Oversee billing, deposit, refund, collections, and payment schedule processes for all students.
Perform borrower contact and other duties for administration of Perkins and JBU institution loan programs.
Responsible for learning and implementing federal financial aid and student account regulations as set by United States Department of Education.
Set objectives and accomplishes them without the need for frequent follow-up.
Perform other duties as assigned