Student Financial Services Counselor

Illinois College-posted 4 months ago
$16 - $16/Yr
Full-time
Jacksonville, IL
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The Student Financial Services Counselor is responsible for student account functions, including counseling and supporting students and their parents regarding all aspects of paying for college. This position involves engaging in College-wide initiatives to support student success, achieve strategic growth, and build sustainable foundations.

  • Counsel students and families regarding the financial aid process, bill payment options, and the status of their account.
  • Provide advice and assistance to students with loans, grants, scholarships, and the financial aid application process and review applications to ensure accurate and complete information.
  • Respond to general student account inquiries by retrieving information from various government, internal and financial websites.
  • Prepare billing statements for students, facilitate and process payments and issue receipts.
  • Manage routine account work such as processing refunds, daily posting of accounts receivable and engagement with students with past due balances and paying invoices.
  • Ensure compliance with federal, state, and institutional regulations and policies.
  • Make recommendations on policies and procedures, content and design of forms, office operations and customer service matters.
  • A high school diploma or equivalent, required.
  • Bachelor's degree in accounting or related field, preferred.
  • Ability to maintain a positive service attitude in a fast-paced, high-volume customer service and multi-faceted work environment.
  • Ability to carry out duties accurately with attention to detail despite frequent interruptions.
  • Must possess a pleasant, friendly demeanor with proven customer service skills.
  • Must possess excellent written and oral communication skills.
  • Must possess intercultural competence.
  • Must possess computer knowledge and/or aptitude to learn products such as Microsoft Office suite, database management, and Google drive.
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