Student Financial Services and Admissions Liaison Officer - Quincy College

Quincy College•Quincy, MA

41d

About The Position

Student Financial Services and Admission Liaison role at Quincy College involves a blend of financial aid support services, admissions support and outreach:

Requirements

A minimum of one to three years of experience working in admissions, recruitment, academic advising, or similar skillsets. Higher education experience is preferred.
Excellent customer service and commitment to student success.
Demonstrated ability to work as an individual and member of a team.
Demonstrated ability to work in a fast-paced environment, multitasking, prioritizing duties, and the ability to cross-train with other departments.
Demonstrated ability to build relationships with faculty, staff, students, parents, and other stakeholders/influencers throughout but not limited to the enrollment process.
Proven critical thinking skills and extreme attention to detail.
Strong written and verbal communication skills - ability to speak in front of small and large, diverse audiences.
Proficiency with technology including but not limited to Microsoft Office Suite, Outlook Email, Microsoft Teams, CRM systems, social media, and virtual meeting platforms.
Ability to work evenings and weekends.
Valid driver's license and access to motor vehicle.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Perform other duties as assigned.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Ability to work effectively with diverse student populations.
A solid understanding of financial aid policies and procedures.
A commitment to providing excellent student support and guidance.

Nice To Haves

Experience working with recruitment of students.
Experience in reviewing transcripts for transfer credit evaluation

Responsibilities

Provide in-person and telephone guidance to students and parents regarding financial aid options, deadlines, application process (such as FAFSA completion), and understanding their award packages
Participate in admission-related activities, such as meeting with prospective students
Discuss financial aid financing options with students
Guide students through the application process
Manage a caseload of students, serving as their primary point of contact for financial aid concerns
Track student's progress through the financial aid process
Work collaboratively with Admissions Officers and other student success colleagues to ensure a holistic and student-centered approach to enrollment management
Communicate effectively with students, families, school counselors, and other relevant parties regarding admissions and financial aid related information
Review incoming financial aid documents for accuracy and completeness
Maintain foundational knowledge and assist in/with all areas pertaining to student financial aid/admission/enrollment/registration/business/technical areas
Schedule appointments to meet with prospective and current students to provide comprehensive information to answer their questions, issues, and concerns in all matters relative to financial aid/admission/registration/academic advising/business matters
Assist with outreach activities and all recruiting initiatives of prospective students, current students, parents, and all constituents, including information sessions, campus tours, virtual office appointments, zoom sessions, and off-campus visits
"Walk" students and prospective students through administrative/enrollment (admission, course selection, registration, financial aid, business) processes, providing instructional and technical support as needed
Participate in relevant professional development opportunities
Participate in mandatory training/coursework, as assigned, including but not limited to: Title IX and Sexual Misconduct Sexual Harassment and Non-Discrimination Security Policy and Notification of Security Reporting FERPA Municipal Ethics Laws
Perform other duties as assigned