Student Financial Management Counselor

Georgia State University • Dunwoody, GA

358d

About The Position

We are seeking 1 Student Financial Management Counselor (SFMC) to serve in our Student Financial Management at our Dunwoody campus. The SFMC is primarily responsible for providing financial counseling to students, parents, and the university community about the financial aid process, financial aid eligibility requirements, student account policies by conducting financial management workshops, seminars, and other outreach activities. This position is also responsible for providing excellent customer service within a high-volume environment which includes in-person visits and phone inquiries.

Requirements

• Bachelor's degree and two years of experience; or a combination of education and experience.

Responsibilities

• Conducts community outreach efforts including financial management workshops and orientation presentations as well as conducting calling campaigns to students, parents, other University staff, and community organizations.
• Serves as a tier 2 resource to students, parents, colleagues, and the university community regarding complex financial aid and student account issues via phone and in-person by federal, state, Board of Regents, and institutional regulations.
• Investigates and provides solutions regarding financial aid and student account customer issues.
• Assists in awarding financial aid according to program regulations, such as HOPE, federal direct loans, federal Perkins loans.
• Reviews the accuracy of financial aid applications and verifies application information with supporting documentation.
• Collects money owed to the University using telephone and mail collection techniques to meet enrollment and retention objectives set by management.
• Evaluates financial circumstances to determine appropriate student account payment options.
• Counsel students on a variety of enrollment management issues including all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records.

Benefits

• A flexible work environment
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• Commitment to diversity, equity, and inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree