Student Financial Aid Counselor II-2

Prairie View A&M University-posted about 2 months ago

Full-time • Entry Level

Prairie View, TX

1,001-5,000 employees

Educational Services

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The financial counselor is a part of the Care team and is responsible for providing outreach, literacy, and counseling students and parents about financial aid programs, eligibility requirements, financing options, billing questions, student accounting payment options, and policies and procedures at the University. The financial counselor provides information and advice about all financial aid programs. The counselor reviews and analyzes financial aid and student accounting applications, forms, and records. The counselor resolves conflicting information, investigates unusual situations, and works with appropriate university officials on implementing the appropriate outcome. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of providing the best customer service and student support to our students and families. The salary is determined in accordance with the University's compensation structure and will be commensurate with the candidates' education and experience, within the assigned salary range for this position.

Provides day-to-day case management, advisement, and counseling to students and parents about financial aid programs. Provide holistic approach to counseling and case management for students (and parents) which includes: affordability, costs of education, financial awareness, campus resources, and payment options. Provides clear, accurate, and personalized support to help students and families navigate the complex financial aid application processes. Coordinate application follow-up activities for new students, including FAFSA completion, application document completion and verification completion with the intent to assist student with early as possible completion of their financial aid application.
Have direct contact with students and parents on an appointment, walk-in basis, and over the phone and other communication platforms. Performs outreach (phone calls, e-mails, text messaging campaigns, events, etc.) to current and prospective students who need assistance navigating their bills, financial aid renewal, refunds, etc.
Conducts events and outreach/retention programming to engage with students, and to help ensure the on-time renewal of financial aid. Work closely with the leaders of the other areas of the CARE team members and CARE leadership (Academic Advising and Career Services) to ensure that programming and outreach conducted is uniform, cohesive, integrated, personalized to target audiences, and aligned with institutional objectives. Partner with academic advisor to suggest various academic strategies to help a student meet the financial aid satisfactory academic progress requirements for the retention of aid.
Works with leadership and colleagues to determine the needs for outreach programs, projects, activities, and in-person/virtual services and identifies and advocates for best practices that enhance students' experiences. Conducts Financial Aid 101 workshops, Financial Literacy trainings, High School Financial Aid Nights, and other events throughout the year. Facilitate a non-credit financial literacy course available to students in both a synchronous and asynchronous format. Collaborate with campus partners, such as the Center for Student Success and Career Services to extend the reach, impact, and network of support for students and families.
Performs other duties as assigned.

Bachelor's degree.
One year of related experience working in higher education including exposure to admissions and financial aid or case management in a related field.
Knowledge of word processing and spreadsheet applications.
Knowledge of financial aid counseling, verification, rules and regulations
Ability to multitask and work cooperatively with others.
Ability to work individually or as a team.
Ability to organize and make decisions.
Knowledge of the customer service and outreach processes as they pertain to the financial aid department in a higher education environment, and of the related trends, issues, and accepted practices.
Ability to write precise, well-organized emails and letters while using appropriate vocabulary and grammar. Ability to deal effectively with a wide variety of individuals and situations requiring diplomacy, friendliness, poise and firmness.
Strong organizational skills and ability to prioritize work and meet deadlines.
Ability to apply thorough knowledge of policies to a variety of individual situations. Recommends procedures to ensure compliance.
Ability to work with people. Utilizes excellent constituent service skills with all interactions. Work accurately with high volume and instill similar standard with the counseling unit.
Skill in effectively analyzing and interpreting policies, practices, and guidelines with strict attention to detail in all areas of work.
Thorough knowledge of policies, regulations, and practices with student records services.
Strong problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.
Ability to assess processes and implement improvements. Strong written and verbal communication skills.
Active listening skills. Customer service orientation. Interpersonal skills.
Thorough knowledge of particular Financial Aid core functions.

Thorough knowledge of common University-specific computer application programs.
Thorough knowledge of advising and counseling techniques.
Thorough knowledge of University policies, processes, and procedures and of Federal and State laws pertaining to the privacy rights of students and access to student information.
Thorough knowledge of BANNER software and its components.
Thorough knowledge of third-party software (NSLDS. COD, CPS, Awards Management/Blackbaud, etc.) .

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