Student Experience Mentor

Moravian University College Olomouc • Bethlehem, PA

405d

About The Position

The Student Experience Mentor (SEM) at Moravian University plays a crucial role in enhancing student enrollment and retention in graduate programs. This position combines sales and student support, guiding prospective students through their journey from inquiry to enrollment. The SEM is expected to work independently in a dynamic environment, ensuring exceptional communication and support for students throughout the admissions process.

Requirements

• A baccalaureate degree, master's preferred, in an appropriate field.
• Demonstrated ability to thrive in a fast and changing work environment.
• Excellent collaboration skills and a proven ability to work as a member of a team.
• Experience working with integrated technology systems and tools is a plus.
• Excellent verbal, written, and interpersonal skills.

Nice To Haves

• Experience in customer service roles.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Manage the entire sales funnel for all inquiries and applicants, guiding them toward enrollment.
• Conduct outbound calls to prospective students, highlighting the benefits of Moravian's graduate programs.
• Respond to new inquiries within one business day, ensuring timely and effective communication.
• Engage with prospective students both in-person and virtually to discuss the advantages of Moravian's graduate and continuing education programs, moving inquiries to the application stage.
• Consistently follow up with inquiries and applicants who have not responded to outreach efforts.
• Represent Moravian University at fairs and conferences, showcasing programs with professionalism and enthusiasm.
• Collaborate with marketing and program directors to develop compelling admissions materials and ensure program websites are up-to-date and compliant.
• Guide potential students through the application process, providing clear instructions on requirements and deadlines.
• Enroll new students in their first-semester courses and assist with registration for subsequent semesters.
• Support students in completing their registration, making sure tuition payments are up to date and accounts are clear of any holds.
• Assist new students in setting up and accessing their network credentials.
• Serve as a resource for students, maintaining regular communication and connecting them with necessary services.
• Foster a positive student experience from the initial inquiry stage, maintaining a student-centric approach in all interactions.
• Provide clear and consistent communication, promptly addressing any student concerns or issues.
• Work closely with program directors to support student success through proactive outreach and effective problem-solving.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree