Student Enrollment Assistant

NOLA Public Schools-posted 5 months ago
$30,400 - $47,610/Yr
New Orleans, LA
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The Student Enrollment Assistant will be responsible for serving students and families who enroll at any New Orleans public and non-public schools participating in the unified enrollment system. The Student Enrollment Assistant will primarily be responsible for early childhood eligibility verification, waitlist management, virtual assistance to families in need of enrollment services (i.e. phone, text, email, virtual appointments), and providing back-of-house support to Student Enrollment Coordinators and Family Resource Centers.

  • Provides students and families with objective, informed information regarding citywide school choice, performing back-of-house support of the application process.
  • Provides exemplary customer service, answering incoming calls and timely response of emails.
  • Conducts virtual appointments for families seeking enrollment assistance.
  • Maintains conscientious student data using SalesForce, a student information platform, in alignment with district standards and State and local student privacy laws.
  • Internalizes and implements all district guidelines pertaining to enrollment procedures and parent rights and responsibilities, including State and local guidance on specific student populations, such as students with special needs, limited English proficiency and early childhood education students.
  • Determines applicant eligibility for publicly funded early childhood seats by learning and understanding eligibility criteria and verifying income, residency, and other legal documents against that criteria.
  • Escalates parent and student concerns as needed to the Executive Director of Family Services, in coordination with district accountability offices and standards.
  • Performs additional student services as needed including attendance at community events.
  • Requires participation in occasional evenings and/or weekend enrollment events providing support for enrollment activities for New Orleans families and students throughout the year.
  • Attends staff and other district meetings as necessary.
  • Provides administrative support to Executive Director of Family Services and assists Student Enrollment Coordinators as needed.
  • Performs other duties as required.
  • High School Diploma required.
  • 2 years of customer service experience preferred.
  • Possesses a valid Louisiana Driver’s license without any restrictions that precludes driving on the job, will be a continuous requirement.
  • Knowledge of cultural background of non-English speaking communities.
  • Read, write, speak, translate, and interpret English and a designated second or third language.
  • Knowledge of various services available in the local community.
  • $30,400 - $47,610 a year
  • Salaries are determined by educational background and/or relevant years of experience.
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