Student Employee, Technology Support and Media Services

Joliet Junior College • Joliet, IL

390d • $29,120 - $29,120

About The Position

The Technology Support and Media Services Student Employee role is designed for students to provide quality technical assistance within the Information Technology division. This part-time position involves supporting users with software and hardware issues, maintaining technology equipment, and assisting with live events and media services.

Requirements

• GPA of 2.0 or above.
• Must be enrolled at JJC in at least 6 credit hours.
• High School diploma or equivalent.
• Excellent Customer Service skills.
• Strong verbal and written communication skills.
• Attentiveness to detail, excellent organizational skills, initiative, and multitasking.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

Nice To Haves

• Knowledge of AV and Service Desk best practices and some recent work experience.
• Willingness to work a flexible schedule.
• English and Spanish verbal and written communication proficiency.
• Demonstrated multicultural competence.

Responsibilities

• Answer phones and enter issues into IT ticket system.
• Assist users with software and hardware problems.
• Assist with the installation, maintenance, and replacement of computer equipment and multimedia systems.
• Perform general housekeeping tasks on college owned equipment to ensure clean and sanitized technology equipment.
• Assist with live events, webinars, and video conferencing.
• Assist with the daily reservation, distribution, and setup of college owned equipment.
• Perform general office responsibilities, including data entry and working with inventory.
• Perform related other duties as assigned.

Benefits

• Part-time work schedule that accommodates class hours.
• Opportunity to gain practical experience in technology support.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Educational Services
• Education Level: High school or GED