Student Development Representative

Palm Beach State College • Boca Raton, FL

1d

About The Position

Responsible for assisting prospective and continuing students with student development services in a centralized advising support center. Utilizes technology and innovation to enhance processes, and promotes outreach and retention of students. Performs a variety of receptionist, clerical, record keeping and miscellaneous duties in support of student development departments college wide. May be required to work a fluctuating schedule, including nights, weekends, and other campus locations.

Requirements

• High school diploma or GED
• One year of related experience
• Knowledge of: Microsoft Office Professional or similar application
• Skilled in: Delivering a high level of customer service
• Attention to detail while maintaining effective time and task management
• Ability to: Use independent judgement to understand the logistics of available timeslots to book appointments
• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
• Work in a variety of settings to deliver services to students without a decrease in performance
• Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
• Licenses, Registration, Certifications, or Special Requirements: Regular physical attendance required
• Must complete FERPA training within 30 days of employment
• Some periods throughout the year will require extended work hours including nights, weekends, and college closures
• Reach and grasp objects
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy
• Work a fluctuating work schedule

Responsibilities

• Welcomes guests to the department and provides assistance as needed.
• Answers inquiries, explains College rules, requirements, and procedures to prospective and current students pertinent to student support programs and services.
• Maintains user access to, and data integrity of the student success platforms.
• Maintains the system and supports academic advising services’ data and reporting needs.
• Provides support and assistance with technical functions of academic advising’s third-party applications, products, and software.
• Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat.
• Answers inbound calls from new and existing students.
• Responds to voicemails in a timely manner.
• Enters student information into the appropriate database and assists students with application and registration portals.
• Searches student records for required or missing information.
• Reviews documents for completeness and accuracy.
• Makes appropriate departmental referrals.
• Provides current information on College and departmental services and programs.
• Accurately logs and updates service requests.
• Escalates a customer inquiry or problem to the next level of response when appropriate.
• Responds to appointment requests and schedules student appointments with the appropriate advisor.
• Attends meetings and trainings, as requested, and maintains current knowledge of all programs and systems.
• Acquires knowledge of other staff duties and serve as a backup as necessary.
• Performs other job-related duties as assigned.

Benefits

• Tuition fee waiver at PBSC
• Tuition reimbursement
• Degree recognition award
• Educational leave
• Public Service Loan Forgiveness institution
• Medical, dental, vision, disability, life insurance, parental leave, and more
• Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off
• Potential remote or hybrid opportunities
• Wellness programs, and apps related to stress management, nutrition, meditation, and more
• Leadership programs, professional learning workshops, and more
• State retirement plan options and voluntary 403(b) and 457 plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees