Student Development Advisor

Universal Technical Institute, Inc. • Exton, PA

42d • $28 - $33

About The Position

Our Student Development Advisors are the Advanced Training subject matter experts on the campus. One should enjoy making connections with others and thriving in a fast-paced, collaborative, team environment. Proactively establishing relationships with students, employers, and other campus departments is vital in this role, as is consistently achieving results even under difficult circumstances. The Student Development Advisor performs activities in support of enrolling students in advanced training programs by having a friendly, warm demeanor as well as demonstrating a genuine interest in the needs and concerns of our students. One must be able to conduct engaging presentations and be an effective communicator in both verbal and written formats to be successful in this position. The ideal candidate will have a customer-focused, extroverted style that can enliven, engage, and positively impact individuals. Additionally, an ideal candidate can quickly adapt to changing situations and effectively utilize persuasive skills to address concerns.

Requirements

• High School degree or GED required.
• 1-2 years of customer-facing experience in service, sales, or educational support roles
• 1-2 years of Sales experience required
• Exceptional communication skills with the ability to connect, inspire, and clearly convey complex information to diverse audiences.
• Willing to take ownership of, identify, analyze, and quickly resolve complex issues.
• Must have a good understanding of Microsoft Office programs.
• Adapts to the situational needs of a given student or group to ensure information is conveyed and concerns are addressed regarding Advanced Training.
• builds effective relationships, works independently, ability to work in a fast-paced environment, customer service attitude, is self-motivated, organized, high level of attention to detail, and accuracy

Responsibilities

• Promotes, markets, and recruits' students for Advanced Training Programs by delivering informational, engaging, compliant presentations to all students in both individual and group settings throughout the program, providing guidance and direction regarding career opportunities while sharing the value proposition, and educating short-course students enrolled in core programs
• Customer Service: Enhances student experience by answering student questions regarding Advanced Training Programs.
• Collaborative Mindset: Works closely with Advanced Training Managers, Student Development Advisors from other campuses, and other departments regularly
• Metrics: Drives outcomes related to Advanced Training metrics. Advises students regarding potential "downgrades" by addressing concerns and stressing the value proposition of completing an Advanced Training Program using persuasive skills
• Owns the Program Change and Graduate Re-Enroll process, including maintaining tracking logs for Program Changes and Graduate Re-Enrolls
• Events: Plans and coordinates Advanced Training Program Expos and other promotional events. Interviews students to determine eligibility for Advanced Training Programs, begins application process, prepares electronic files, and schedules interviews for Advanced Training Managers.
• Other duties as necessary

Benefits

• $28-$33 an hour
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family, offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees