Student Central Assistant (Federal Work Study)

Columbus State Community College • Columbus, OH

18d • $12 • Onsite

About The Position

Student Central assists a large number of students in relation to financial aid, class registrations, student forms, Ohio residency, and other student services. Student employees will assist students in the Student Central assisted self-serve computer lab. Student employees will serve students independently and may also partner with professional staff to resolve more complex student issues. This position is only open to students with Federal Work Study eligibility.

Requirements

• Knowledge of: Computers (general computer literacy), familiarity with Cougarweb and Blackboard.
• Proficiency in typing.
• Skill in: Professionalism and providing friendly customer service.
• Written and verbal communication.
• Ability to: complete all duties while maintaining strict confidentiality.
• Follow directions.
• Work a consistent, reliable schedule.
• Problem solve.
• Remain patient in potentially stressful situations.
• Break down solutions and/or processes into understandable steps.
• This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State.
• You must also be enrolled in SIX or more credit hours in a degree or certificate program.
• Visit https://www.cscc.edu/services/careers/work-study.shtml for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already.
• Any applicants without Federal Work Study eligibility will not be considered for this position.
• Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.
• Must have reliable transportation or other means to get to work regularly.
• Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment.
• Availability needed for Tuesdays and Thursdays between 8 a.m. and 2 p.m .
• Maximum 20 hours per week.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Greet and assist students (and guests) as they navigate the College's online tools and resources and provide information about the available student resources and campus services. These may include website student resources and functions such as: a. CougarWeb Self-Service and its links b. College website and webpages c. FAFSA applications d. Admissions application and steps e. Financial aid services f. Registration services g. Blackboard h. Student forms i. Ohio Residency, etc.
• Commits to ongoing conversations, training and development as needed.
• Welcomes students, diagnoses their needs, exhibits patience when coaching students, and displays and utilizes a depth of knowledge about CSCC systems, policies, and technology.
• Investigates what is at the root of a problem the student presents with, and uses excellent communication skills to explain things to help them understand how their current circumstances or step in the process fits into the larger picture.
• Ability to use Teams, a remote software application that allows staff to speak with and have visual contact with students. In some instances, phone calls and emails will be required as a form of communication.
• Performs other duties as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees