Student Center Assistant

Philadelphia Museum of Art•Philadelphia, PA

4d•$18•Onsite

About The Position

Student Center Assistants are energetic, welcoming, and empathetic team members who will greet and organize student groups visiting the museum. This work includes all aspects of welcoming and processing groups as they arrive at the museum as well as supporting group scheduling by contacting groups in advance to confirm visits, answer logistical questions, and to follow up after their visits. Student Center Assistants provide excellent and responsive service to students and teachers visiting the museum that will help to ensure that students have a positive and quality field trip experience. The Student Visits team is constantly on the move; welcoming, organizing, and helping groups arrive and depart throughout the day.

Requirements

Experience in customer service-oriented jobs
Experience working in a busy atmosphere greeting and organizing groups
Experience and enjoyment working with school aged children
Ability to work productively as part of a team and independently
Excellent organization and problem-solving skills, must be a self-starter
Excellent computer skills, experience with reservation software a plus

Responsibilities

Greet all groups and ensure smooth flow of visits: bus arrival/departures, lessons, lunches, self-touring.
Communicate with teachers, chaperones, and students to enforce museum guidelines and policies for both guided and unguided lessons.
Work with the Student Center Assistants and Administrator of Student and Educator Programs to troubleshoot logistical issues for each day including strategizing coat rack and stool distribution, as well as the lunchroom schedule for the day.
Move student coat racks and stool racks throughout the day as student groups need them.
With the Student Center Assistants, oversee the student lunchroom, making sure that lunch schedule is flowing smoothly, and that the lunchroom is being cleaned in between lunch sessions.
Reset lunchroom for weekend studio classes.
Make reminder/confirmation calls to teachers about their upcoming visits. Send post lesson survey links to teachers.
Work with the Student Center Assistants and Administrator for Student and Educator Programs to distribute weekly schedules to Student and Educator Engagement team, Visitors Services, and Security staff.
Work with VSAs, Drive Attendant staff, Security, C Tech, Construction, Constellation, Educators, and Guides to make all constituents aware of logistics throughout building prior and during group's visit, including groups' needs (accessibility concerns, parking chasers, teacher requests, etc.)
Distribute any take home materials to school groups at the end of their lesson such as: Family passes.
Help with other School Group related activities as needed.
Perform other duties as assigned

Benefits

Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays