Student Associate, Career Education Center

University of Portland Portal•Portland, OR

5d•Onsite

About The Position

The Student Associate is a key member of the Career Education Center ( CEC ) team, serving as the first point of contact for students, faculty, staff, and visitors to campus. This role is a combination of customer service and operational support. Student Associates help create a welcoming environment by checking in students and alumni for appointments, answering the phone, scheduling appointments, and sharing resources while also working on department operations such as Handshake maintenance, data entry, and social media. All work is performed at the front desk. The Student Associate reports to the Program Assistant. After initial training, the Student Associate will independently staff the front desk during the Program Assistant’s lunch break (a one-hour period within the 12:00 pm – 2:00 pm window). Each shift typically includes time before or after lunch for check-in and transition, usually an additional 15 to 30 minutes. This role will provide the opportunity to develop the following Career Readiness Competencies: Oral & Written Communication, Digital Literacy, and Teamwork & Leadership. Work Schedule: 2-4 hours per week during the academic year. Must be available for a minimum of 2 days a week during the 12:00 pm – 2:00 pm time frame for a minimum of 1.25 hours to cover the desk during the Program Assistant’s lunch. Preference will be given to students with availability on Tuesday and Thursday. Additional hours may be scheduled based on needs and availability.

Requirements

Customer service and interpersonal communication skills
Ability to answer the phone and direct calls
Knowledge of Microsoft Office (primarily Word, Excel, Outlook, and Teams) and the ability to learn new software tools
Able to maintain confidentiality and work with sensitive information
Capable of handling questions and concerns in a calm and positive manner
Strong organizational skills and attention to detail
Ability to take instruction and clearly communicate work/project progress
Ability to work independently and in a team environment
Willing to take initiative and work on a variety of projects
Must be reliable and communicative about any time conflicts that may arise
Must be available for a minimum of 2 days a week during the 12:00 pm – 2:00 pm time frame for a minimum of 1.25 hours to cover the desk during the Program Assistant’s lunch

Nice To Haves

Available during the lunch hour (Monday – Friday, 12:00 pm – 2:00 pm), with preference given to applicants available Tuesday and Thursday
Previous customer service experience