Student Assistant

Brigham Young University – Hawaii

2d•$16•Onsite

About The Position

The Housing Services team is responsible for the professional management of on-campus student housing properties. Responsible for creating and managing schedules and appointments for Hale and TVA residents. Ensures that customers contacting the Housing Services either by phone, email or in person, receive the best service possible. This position will require acute technical skills, attention to detail and a strong work ethic. Job performance will determine continued employment for the following semester.

Requirements

Strong customer service and communications skills.
Work well with others
Able to communicate well in English
Highly self-motivated, organizational skills, and task oriented
Responsible and trustworthy
Adherence to established Front Desk dress code and expectations is required
Proficient in using Microsoft Office Suite: Excel, Work, Outlook, etc.
Able to properly use a computer, phone, copy machine
Able to work 19 hours Monday through Friday between 8 am and 8 pm.
Some after-work hours may be required
High School
3 Months of General Work Experience

Nice To Haves

Prior office skills/experience preferred
Prior customer service, or hospitality experience is preferred

Responsibilities

Provides customer service in person, by email or phone, greets visitors, and resolves routine questions or issues following established procedures and guidelines
Organizes schedules and confirms appointments (Excel and computer fluency is necessary)
Strategically manages team assignments by maintaining calendars for property inspections
Ensures residents are aware of property notices through university communications or social media
Develop and implement educational campaigns encouraging residents to maintain housing standards
Maintains inventory of supplies and equipment
Files documents in appropriate folders or performs data entry tasks
Uses office machines such as copiers, scanners, and desktop computers
Attends weekly training meetings
Performs other duties as assigned