Specialist - Student Applications

Ector County Independent School District•Odessa, TX

About The Position

The goal of the Information Systems Student Applications Specialist is to provide quality training and technical support for all student application users. The Student Application Specialist will also explore new modules and forms, maintain security profiles and assist the student application team with various responsibilities.

Requirements

High School Diploma
Experience with using Student Information Systems maintenance and form building capabilities.
Experience with creating and maintaining complex security profiles both automated and manual.
Experience with electronic mail and microcomputer software such as spreadsheets, word processors, databases and Windows.
Experience using high speed laser production printers and bursters.
Ability to train end users in existing and new applications
Ability to develop training resources
Ability to work with other staff members as part of a team within a production-oriented information systems environment
Ability to work unsupervised and set task priorities
Ability to adapt quickly to a technically changing environment
Minimum 3 years’ experience utilizing data application systems including but not limited to student demographic data, attendance accounting, grade reporting, scheduling, special programs, PEIMS, discipline, health services.

Responsibilities

Receiving frequent incoming calls from a variety of people on a broad range of problems
Assisting users in routine problem resolution by providing technical assistance and/or making appropriate referrals
Training district employees to enable them to properly implement and manage student information systems applications.
Create training videos and documentation including but not limited to the Student Information System for district users and for the Portal for parents
Create and maintain online security profiles of Student Information Systems
Perform password resets and troubleshoot end user login problems including utilizing the school ERP system
Maintain operating procedures, production schedules, and timely repair of equipment
Coordinate corrective and preventive maintenance of hardware and output processing equipment by vendor service representatives
Identify and report existing or potential problems which may jeopardize the Information Systems function
Create letters and forms and new associated fields in the Student Information System for new processes
Update existing processes, forms, workflows and system triggers including but not limited to the online registration process
Testing newly developed system changes in development system in collaboration with stakeholders to ensure successful implementation in production system
Operate printers in support of departmental and district production
Archive online audit trails for Student Information Systems and perform searches as needed.
Use knowledge of Student Information Systems and campus processes to trouble shoot a wide range of end user problems.
Maintaining the student system street directory which includes updates due to district boundary changes.
Monitoring data entry errors and coordinating efforts with campus staff to improve data quality
Performing data entry as required
Assisting the student applications staff as required with file management, mail outs, proofing and back to school packets, as well as other tasks as needed
Answering the department telephone as the backup to the secretary
Creating and maintaining the Information Systems calendar and telephone list
Maintain Student Information Services Sharepoint
Maintaining documentation related to job duties
Maintaining a high degree of confidentiality
Demonstrates an attitude of quality service with working with district personnel
Functions within the policies and administrative procedures of the ECISD
Accomplishes tasks in a timely manner
Accepts other responsibilities as assigned