Student Ambassador

Yugo•Urbana, IL

1d•$15 - $15•Onsite

About The Position

Yugo is a global student housing provider, and the Student Ambassador will be a key player in their apartment community, reporting to the General Manager. This role encompasses all aspects of leasing and marketing, ensuring positive resident relations. Responsibilities include managing apartment rentals, overseeing move-ins and lease renewals, generating and handling leads, qualifying prospects, preparing lease documentation, and completing move-in procedures in accordance with company policies. The mission is to deliver an extraordinary living experience, supporting students' transition to and from student life.

Requirements

Relative experience in an administrative role
Great customer service and communication skills, being able to effectively engage with people at all levels (orally and in writing)
Ability to be proactive with strong problem-solving skills and initiative.
Highly organized individual with the ability to take on multiple tasks regularly.
Intermediate skills in using MS Office and online systems / databases.
Resilience and adaptability, as well as a great cultural diversity awareness.
Ability to maintain open communication with General Manager and Maintenance Supervisor.
Be available to work 20-25 hours per week.

Responsibilities

Greet prospective clients, conduct property tours, and use product knowledge to showcase features and benefits.
Complete applications, secure deposits, and process lease paperwork for move-ins and move-outs.
Handle phone calls and in-person inquiries, maintaining guest cards and following up with prospects.
Prepare and submit applications for approval, ensure readiness of apartments for move-in, and orient new residents.
Assist with lease renewals, accept rental payments, and support marketing and sales efforts.
Support marketing and sales initiatives, maintain up-to-date market information, and participate in weekly leasing activity meetings.
Update reports, monitor market conditions, and provide insights for community improvements.
Manage service requests, plan resident functions, and maintain accurate commission records.
Participate in outreach marketing, maintain community appearance, and enforce policies and procedures.
Ensure compliance with Fair Housing laws and company policies, and contribute to a positive team environment.
Ensure the office and model apartments are clean and open on schedule, communicate policy changes, and support the community team.
Maintain flexibility with work schedule, including evenings and weekends, and perform additional tasks as needed.