Student Advocacy Advisor

The Lewer Companies•Overland Park, KS

2d•Onsite

About The Position

As a Student Advocacy Advisor in the insurance industry, your role is essential in ensuring that students fully understand their insurance coverage by providing guidance, assistance, and support for insurance-related challenges and questions. Your Key Areas of Impact Insurance Education: You assist students and their families with health insurance related questions. You help students understand insurance terminologies, coverage options, and how insurance including coinsurance, deductibles, and copayments work. You do this by simultaneously managing multiple lines of communication, such as online chat, phone, email, etc. Claims Assistance: You assist students in navigating the insurance claims process, should they need to file a claim. This may involve helping them gather the necessary documentation, completing claim forms, and communicating with network liaisons or providers on their behalf. You also provide support and guidance throughout the claims process, ensuring that students understand their rights, responsibilities, and the steps involved in resolving insurance claims. Advocacy and Dispute Resolution: You advocate for students and their families in case of disputes or issues with providers. This may involve resolving billing discrepancies, coverage denials, or other insurance-related problems. You work with network liaisons, providers, collection agencies, or other relevant parties to address and resolve any issues that may arise, advocating for fair and equitable treatment of students. Insurance and Program Resource Coordination: You connect students and their families with appropriate program resources and services to ensure they have access to expert advice and support. Business Development: You assess students' insurance needs and help them determine the appropriate coverage based on their individual circumstances (dental, vision, dependent coverage). This may include evaluating their health needs, location, and other factors that impact their insurance requirements. Cross-Functional Collaboration: Your collaborative approach in working with various internal and external stakeholders is vital to the organization's success. Your effective communication skills, relationship-building, and teamwork foster a culture of collaboration and enable successful partnerships, benefiting the organization's overall business objectives. The Work Environment, Physical Demands, and Travel Your work is conducted primarily at the Lewer Administrative Offices. On occasion, your work may be conducted at a remote location, such as a home office. You must be able to remain in a stationary position 75% of the time, and be able to occasionally move about inside the office to access filing cabinets, office machinery, etc. You will operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer 95% of the time. You will need to be able to lift to 20 lbs. Travel not required for this seat.

Requirements

You’ve spent your time in client care or account management roles that have helped you develop excellent client services skills.
You may hold a bachelor’s degree from an accredited university with a focus on healthcare, business, or education.
You hold a life and health insurance license or will after 90 days of hire.
You are experienced in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
You may have experience in CRM systems.