Student Advisor (Phoenix)

Create Your Own Career • Phoenix, AZ

32d • $53,000 • Onsite

About The Position

Alliant International University is a professional practice University committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence, and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to effectively practice in the professional setting, provide public benefit and make an impact in their communities by addressing major contemporary social issues. Our Mission: Alliant International University prepares students for professional careers of service and leadership and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world. Our Vision: An inclusive world empowered by Alliant alumni. Our IMPACT Values : Inclusion: We value and engage the rich diversity of the Alliant community. Mentoring: We provide guidance and create enabling environments for success. Passion: We bring enthusiasm, creativity, and authenticity to our work. Accountability: We act with integrity and responsibility in all we do. Communication: We are responsive, transparent, and respectful in our interactions. Teamwork: We collaborate to develop innovative solutions for our community. Position Summary: Under the general direction of the Campus Director, the Student Advisor (SA) will work to ensure the academic student success of Alliant’s student population enrolled in Alliant degree or certificate programs. The SA performs a variety of academic advising and student service functions, including student outreach, course registration, degree audits, tuition payments and financial aid assistance. The incumbent must be able to organize and plan work and be capable of handling multiple assignments, prioritizing them in a constantly changing work environment. This position requires multi-tasking abilities, exceptional interpersonal/cross-cultural communication skills, the ability to complete tasks with accuracy and meet deadlines and take the initiative and demonstrate the ability to effectively solve problems. The SA will be responsible for monitoring the progression of students from admission to commencement. They will ensure open lines of communication with campus departments to proactively resolve student issues and provide exceptional customer service. The SA handles sensitive information necessitating considerable use of tact, discretion and judgment; and must exhibit a high level of professionalism. Starting Salary: $27.17 an hour ($53,000 annualized, Full-Time, Non-Exempt, 37.5 hour-work week). Benefits Plans Include: Medical/Prescription, Dental, Vision, Health Care & Dependent Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.

Requirements

• Bachelor’s Degree from an accredited four-year college or university.
• Two (2) years of professional experience in a post-secondary institution preferred.
• Proficient computer skills, with Microsoft Office Suite, Campus Nexxus Student, Salesforce or other CRM software.
• Excellent customer-service skills, including sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
• Ability to work effectively as a team player; highly motivated, focused and results oriented.
• Excellent oral and written communication skills.
• Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times.
• Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions.
• Ability to be optimistic, positive and supportive in all interactions with others.
• High level of accuracy and attention to detail.

Nice To Haves

• Master’s Degree in College Student Personnel services preferred.

Responsibilities

• Ability to track academic progression through Campus Nexxus or equivalent databases.
• Uses independent judgement to monitor students’ academic success through ongoing outreach, advising meetings, and data analysis.
• Assists with registration, degree audits, transfer evaluation, advancement to candidacy, etc.
• Reviews academic progress of assigned students and works to develop individualized success plans.
• Assists students with tuition payments, financial aid resources, etc. Support includes proactive outreach and communication with students, including monitoring the non-financially cleared (NFC) list and attendance.
• Supports New Student Orientation and Commencement.
• Maintains student records to ensure accuracy and timeliness of data.
• Provide an exceptional student experience to all students throughout the student life cycle.
• Perform other related tasks, duties and responsibilities as required, assigned or directed.

Benefits

• Medical/Prescription
• Dental
• Vision
• Health Care & Dependent Care Flexible Spending Accounts
• Voluntary Life and AD&D
• Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance
• Legal Plan
• Transportation Spending Account
• Employee Tuition Waiver

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level