Arizona State University-posted 6 days ago
$50,000 - $60,000/Yr
Full-time • Manager
Tempe, AZ
5,001-10,000 employees

Under the direction of the Senior Director of Client Services & Student Advising, the Student Advising Manager serves as a lead within the Student Advising team, supervising, coordinating, and managing unit-wide advising practices and administrative functions to ensure strict compliance with federal immigration regulations. This position oversees processes that support the accuracy and integrity of students’ immigration records and provides individualized guidance to F-1 students pursuing employment benefits, helping them meet all regulatory requirements while maintaining lawful status. Interviews for this position will commence in January 2026.

  • Support the ISSC student advising team on immigration compliance matters for F-1 students at all ASU campus locations.
  • Lead 3-4 assigned staff members in developing and implementing advising practices and improved workflow for SEVIS transactions and immigration document processing.
  • Assist in the development and execution of communication and multi-media strategies aimed at engaging with the international student population specifically regarding F-1 regulations.
  • Provide training and support to advising team on immigration regulations, and institutional policies.
  • Oversee the maintenance of student files to ensure accurate record keeping and maintaining consistency of PeopleSoft, Sunapsis, and SEVIS records.
  • Serve as Designated School Official (DSO) for Arizona State University.
  • Interface with Department of Homeland Security including Citizenship and Immigration Services (CIS), Immigration and Customs Enforcement (ICE), Customs and Border Protection (CBP), along with various units of Department of State and work with other DSO's to ensure consistent protocol regarding policies and procedures.
  • Provide leadership and/or support in the SEVIS Compliance audit projects throughout the semester including SEVIS/Sunapsis alerts, enrollment, and immigration compliance audits
  • Develop checklists and procedures for advising staff for SEVIS processes using Sunapsis database.
  • Present ISSC immigration workshops and other outreach efforts to students and campus partners supporting international students.
  • Represent the ISSC and serve on various department and university committees as assigned.
  • Work closely and collaboratively with Senior Director to identify, develop and implement annual ISSC goals and objectives; participates in communication and monitoring of activities to ensure achievement.
  • Coordinate with other Managers in office in overseeing advising processes relevant to their teams.
  • As requested/required, assist ISSC leadership with special projects and other assigned duties.
  • Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
  • Three (3) years as a Designated School Official (DSO) and/or Alternate Responsible Office (ARO).
  • Federal regulations require that the incumbent be a U.S. citizen or lawful permanent resident for certification as Designated School Official.
  • Demonstrated knowledge of immigration regulations for international students and scholars.
  • Demonstrated knowledge of office procedures and administrative practices and principles.
  • Experience working in a high-volume customer service environment in a higher education setting, and with diverse populations.
  • Experience in maintaining complex filing and record keeping systems.
  • Experience in working with confidential documents and sensitive data.
  • Experience using an online database such as Sunapsis, Salesforce, or any similar databases
  • Experience Using MS Office applications (Word, Excel, Outlook)
  • Evidence of effective written and verbal communication skills.
  • Experience with international students or study abroad experiences.
  • Knowledge of the F-1 immigration regulation requirements and resources for students in higher education.
  • Knowledge in navigating complex immigration situations.
  • Knowledge of supervisory principles and practices.
  • Skill in effectively managing, supervising, and evaluating assigned staff.
  • Skill in organizing and prioritizing work activities.
  • Evidence of effective communication.
  • Skill in the use of personal computers and related software programs, including vendor databases such as Sunapsis, university student and human resource databases such as PeopleSoft, and government database systems such as the Student Exchange Visitor Information System (SEVIS).
  • Skill in establishing and maintaining effective working relationships with people from a variety of diverse backgrounds.
  • Experience as a Designated School Official (DSO) and/or Alternate Responsible Office (ARO).
  • ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leaves program (vacation, sick, and family); paid holidays; and retirement programs.
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