Student Accounts Specialist - Student Financial Services

University of Wyoming • Laramie, WY

43d • Onsite

About The Position

Serve as the primary point of contact for students, families, and university stakeholders, providing comprehensive support for financial aid, billing, and overall financial wellness. Deliver accurate information, personalized guidance, and high-quality customer service to promote student success. Respond to inquiries, resolve concerns, and assist students in navigating complex financial processes across multiple communication channels.

Requirements

• Bachelor's degree in business or related field
• 1 year work-related experience or equivalent combination of education and experience
• Valid driver's license with a motor vehicle record (MVR) compliant with the University Vehicle Use Policy.
• Ability to Learn
• Analysis/Problem Identification
• Collaboration
• Consistency
• Integrity
• Service Orientation

Nice To Haves

• Higher education experience.
• Developing and delivering presentations.
• Demonstrated experience working in a fast-paced environment.
• Experience with Microsoft Office Suite.

Responsibilities

• Provide high-quality customer service to students, families, and university departments by delivering accurate guidance on student accounts, billing, payments, scholarships and financial aid, loan education, and related financial matters.
• Serve as the first point of contact for students and families by providing support in person, virtually, and by phone; manage front desk operations, monitor traffic and call volume, ensure timely responses, research and resolve concerns, recommend or implement solutions, and assist with form intake and processing.
• Monitor departmental email inboxes and respond promptly with professional written communication, providing accurate information on student account updates, financial aid processes, and policy changes.
• Represent the office at orientations, workshops, and resource fairs by presenting financial information and directing current and prospective students to appropriate resources.
• Plan and lead individual and group financial literacy sessions for students and staff; support broader financial wellness initiatives and respond to outreach requests as needed.
• Proactively identify students who may benefit from financial education; coordinate outreach strategies, maintain tracking systems, and support assessment and reporting efforts.
• Maintain up-to-date knowledge of federal and state financial aid regulations and their impact on student eligibility and services; stay informed about relevant software systems and their integration with financial aid, billing, and payment processes.
• Assist in developing and implementing financial communications in collaboration with student service areas; create presentations and promotional materials, and contribute to digital communication strategies across email, social media, websites, and signage to raise awareness of key deadlines and financial processes.
• Maintain filing system for records; review and analyze financial data relative to department, including imaging of documents for record retention purposes.
• Coordinate activities with other departments, serving as liaison to support integrated student services.
• Participation in occasional evening or weekend events may be required.

Benefits

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees