Student Accounts Specialist & Collections

Guilford College

93d

About The Position

Guilford College is seeking a Student Accounts professional for an entry level position to join our team. As a position that works with students directly, the ideal candidate will have excellent customer service skills, to include problem solving and communication skills.

Requirements

• Bachelor’s Degree required.
• Higher Education experience preferred.
• Proven record of customer service.
• Experience with SIS, Banner preferred, and Microsoft Office products.
• Accurate and detail oriented.
• Able to work independently but also part of a team.
• Able to communicate effectively.
• Able to interpret federal and state regulations.

Responsibilities

• Communicate with students and their families on student account balances and opportunities for payment.
• Create and maintain all internal and external collection processes, including creation of policies and procedures for collection activities, especially for Federal Perkins Loans, internal loans and accounts receivable collections.
• Act as a cashier, receiving funds and reconciling payments made to student accounts.
• Responsible for reconciliation of accounts to bank statements and financial funds.
• Work closely with the Finance Department on internal technology needs such as creating new fund codes and ensuring Banner to Workday functionality.
• Complete the disbursement of financial aid to student accounts.
• Complete refunds for credit balances after review of eligible accounts.
• Work with 1098-T requirements to ensure correct reporting of data to students and IRS.
• Assist with all check-in and College events as needed.
• Exhibit effective customer service skills and team-building capabilities continuously.
• Improve service to students through refining and enhancing office operational procedures and processes.
• Develop effective working relationships with appropriate personnel in various campus Departments.
• Perform core daily tasks as assigned by supervisor or Director.
• Complete assigned goals, tasks, and projects in an accurate and timely manner.
• Maintain punctual attendance in accordance with the defined office schedule and complete any other duties as assigned.

Benefits

• 13 paid holidays
• tuition remission
• health insurance
• telemedicine
• life insurance
• short-term and long-term disability
• retirement plan
• optional dental and vision insurance
• access to numerous discounts for products, services, and attractions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree