University of North Carolina-posted about 1 year ago
$36,042 - $41,000/Yr
Full-time • Entry Level
Wilmington, NC
10,001+ employees
Educational Services
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The Student Services Specialist, specifically the Student Accounts Representative, plays a crucial role in providing exceptional customer service and support for student accounts at the University of North Carolina Wilmington. This position involves managing inquiries related to student billing, coordinating automated responses through a chatbot, and assisting students in understanding their financial obligations. The representative will also engage in proactive outreach to students with outstanding balances, ensuring they are informed and supported in resolving their accounts.
