Student Accounts Representative

Augsburg University-posted 4 months ago
$21 - $23/Yr
Full-time • Entry Level
Minneapolis, MN
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Student Accounts Representative is responsible for a series of process-driven tasks within the Student Accounts department, including third-party billing, online payment plans, cash-batch reconciliation, and authorizing student credit refunds. This role counsels students and their families regarding student accounts. This position coordinates all communication from the Student Financial Services office, and is also responsible for hiring, training, scheduling, and supervising student employees.

  • Manage various student account functions such as preparing daily bank deposits, processing credit refunds, voiding uncashed checks, reconciling international wire payments, and balancing outside scholarship funds in collaboration with the Administrative Accounting and Financial Aid departments.
  • Coordinate external invoicing processes for various third parties, such as employers, the military, government scholarship organizations, the Department of Vocational Rehabilitation Services, and Native American tribal organizations.
  • Serve as the primary contact and troubleshooter for the student accounts software provider.
  • Coordinate the reconciliation and billing of the University’s bookstore accounts program.
  • Reconcile daily cash batch and resolve cash register and/or online payment errors.
  • Counsel prospective and current students on topics related to online payments, third-party billing, credit refunds, and bookstore accounts.
  • Approve or decline transcript requests for the Registrar’s office.
  • Coordinate all communication from the Student Financial Services office.
  • Hire, train, schedule, supervise, and manage performance of student employees.
  • Present information regarding student accounts at student orientations.
  • Perform office operations duties, such as ordering supplies, sorting incoming mail, and scheduling facility management work requests as needed.
  • Other responsibilities as apparent or assigned by supervisor(s).
  • Bachelor’s degree.
  • At least three (3) years of related professional experience. Related experience may include customer service, counseling, insurance claims, personal finance, banking, and/or K-12 or higher education.
  • Bilingual (speaking): Spanish, Hmong, Somali, or Arabic.
  • Medical, dental and vision coverage
  • A generous 403(b) matching program with employer contributions of up to 8% upon eligibility
  • Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US
  • Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire
  • Employer-paid STD, LTD and life insurance
  • Enhanced Employee Assistance Program (EAP) for all employees
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Student Teacher Resume Examples
•
Student Teacher Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service