Student Accounts Coordinator

Chatham University • Pittsburgh, PA

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About The Position

Chatham University is accepting applications for the position of S t udent Accounts Coordinator. The Coordinator is responsible for processing student payments, assisting with monthly billing, aid notification letters, bank deposits, applying late fees and holds, assist with University collections process, packaging payment plans, extended payment plan contracts, student outreach, and responding to student and parent questions via all forms of communication.

Requirements

• Bachelor’s degree preferred.
• One to two years of customer service, student accounts, accounts payable, accounting, or financial aid experience.
• Excellent listening and organizational skills; ability to communicate effectively both orally and in writing with diverse populations.
• Strong customer service orientation; Committed to a student-centered experience.
• Ability to use and analyze data, create reports, spreadsheets, electronic presentation software in order to make and communicate data driven decisions.
• Detail oriented, ability to multi-task, meet deadlines, and work in team environment.
• Ability to maintain confidentiality of student records.
• Strong interpersonal and administrative skills.
• Work includes occasional weekends throughout year for Admission events.
• A valid driver’s license.

Nice To Haves

• Familiarity with accounts receivable or Anthology/Campus Vue system preferred.

Responsibilities

• Post student payments to accounts, provide receipts and answer any questions related to payment.
• Process aid notification letters and deliver to students via postal mail, e-mail, or document upload.
• Assist in bank deposits daily or as needed.
• Process returned checks for non-sufficient funds and follow-up with student and/or parent regarding payment.
• Assist with preparation and mailing of monthly bills to students.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees