Student Accounts Associate (Multiple Positions)

Montclair State University • Montclair, NJ

87d • $64,340 - $94,061

About The Position

Reporting to the Associate Director of Student Accounts, the Student Accounts Associate is responsible for performing basic professional functions using established policies, procedures, precedents and guidelines. This position organizes and processes receipts received over the counter, by mail, online and from other departments on campus and assists with various accounts reconciliations. The Student Accounts Associate makes difficult and complex determinations requiring a comprehensive knowledge of MSU department and related rules; communicates financial information professionally and respectfully while helping students and parents understand their financial accountability using independent judgment while managing and sharing confidential information.

Requirements

• Bachelor's Degree in Accounting, Finance, or related business discipline.
• Minimum of two years of experience in student accounts.
• Experience in Banner student accounts receivable as it relates to cash handling, reconciling financial records, payment gateways, collections, fiscal counseling, data entry and analysis.
• Excellent communication, strong listening, problem analysis and solving skills.
• Organizational abilities with an attention to detail.
• Ability to occasionally work outside of normal office hours, work evenings and/or weekends in the performance of assigned responsibilities.

Nice To Haves

• Extensive computer/software knowledge as it relates to higher education systems especially with Banner, TouchNet and Workday.
• Adaptability to work alone or within a team; stress tolerance and resilience when responding to challenging customers; ability to work in a fast-paced environment.
• Ability to manage a high-volume workload within a deadline driven environment.
• Strong organizational skills using spreadsheets, the ability to creatively problem solve, to multi-task and prioritize projects.
• Strong working knowledge of basic accounting principles and techniques.

Responsibilities

• Management of departmental deposits, including updates to the content, ensuring that key information is available to enter cash receipts directly to Workday financial system via a manual journal entry.
• Guarantees proper accountability of all daily receipts for accurate balancing and reconciliation of deposits.
• Processes and settles checks using Remote Deposit via banking services Software equipment.
• Consults with the Associate and/or Director of Student Accounts concerning progress on assignments, to resolve problems and ensure payments are applied timely and accurately.
• Assists the Financial Analyst with reconciliations of assigned accounts between Banner, Workday and the bank; assists with credit card settlements and/or disputes.
• Exports cashiering session from Banner for processing of various reconciliations.
• Maintains cash control records for application fees, tuition deposits accounts using TouchNet and Banner reporting functionality.
• Manages customer transactions received over the counter, by mail, online and from other departments on campus according to the office of Student Accounts (OSA) and MSU policies.
• Maintains interdepartmental, non-student related, cash applications that are related directly to an account on the General Ledger (any miscellaneous amounts).
• Establishes liaison and maintains cooperative working relationships with other staff or organizations that relate to or impact an assigned responsibility such as analyzing, posting and resolving all payments using the online banking statement to ensure accuracy.
• Works with Residential Life to ensure deposits are either released or forfeited; thus, confirming students are attending and moving onto campus or decided not to attend and classes need to be dropped.
• Closes cash drawer tallying receipts, resolving discrepancies, and preparing and maintaining various records, reports and files of transaction data.
• Assists in the creation and/or use of current system reports for TouchNet, Banner, Workday, and Parking to be compared to bank statement.
• Maintains essential records and files, stores and manages reports in Finance Groupshare folder.
• Resolves student account returns of Erefunds ensuring balances are accurate using established policies and guidelines; using TouchNet; enter a comment on Banner form TGACOMC as to the reason.
• Oversees and maintains control accounts for designated funds such as the Chapin Loan.
• Performs other duties as assigned.

Benefits

• Health insurance
• Retirement plans
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree