Student Account Support Specialist

Indiana Wesleyan University • Marion, IA

2d

About The Position

The support specialist supports the operational needs of the office by providing exceptional service to students, team members, and other offices with a positive and encouraging attitude.

Requirements

• According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
• Ability to work accurately with attention to detail and numbers
• Analytical thinking skills
• Ability to handle and prioritize multiple tasks
• Excellent interpersonal skills
• Associates degree required or work equivalent

Nice To Haves

• Bookkeeping experience preferred

Responsibilities

• Respond to a high volume of student contacts to the Student Account Services department. This includes email, voicemail, and phone
• Provide timely and helpful responses to inquiries received regarding 1098-Ts including the 1098-T email address
• Receipt payments received by phone, mail, or online payment systems
• Ensure that all Student Account Services documents are scanned and linked to the appropriate student record
• Provide itemized receipts to students for individual courses upon request
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees