Student Account Specialist - Southeast Campus
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About The Position
The Student Accounts Services department at Portland Community College is hiring a Student Account Specialist to join the team. This person would be working at the Southeast campus primarily, with travel to the other campuses as needed. This role performs a variety of activities to ensure the efficient and effective operation of a Student Accounts office. This is a front-line customer service position that helps students, staff, parents and community members in person and over the phone. They provide daily cashiering transactions, answer phone calls, and assist students at the window to resolve a broad array of complex financial issues. While helping with daily financial transactions, this person will be asked to engage with students in financial conversations and planning to help ensure student financial success and referring students to appropriate college and external resources. This position provides service to a diverse population including non-native English speakers, international students, high school students and other community members whose needs and interests may vary, and consistently delivers these services in a professional, efficient and friendly manner. This is a 40 hour a week position, scheduled Monday through Friday. Shifts are Monday-Thursday (8:30am-5:30pm) and Friday (8:00am-4:30pm). This position may be eligible for hybrid work, with one day remote and four on-site. However, availability of remote work varies depending on the needs of the department and proficiency and comfort of the employee. In order to work remotely, the individual must have an appropriate workspace, adequate internet access, and may not perform other duties (such as child/elder care, other job) during work hours. The department will provide a laptop that can be used both remotely and on-site.
