Student Account Representative - Cashier

Concordia University, Chicago•River Forest, IL

5h•Onsite

About The Position

Concordia University Chicago (CUC) invites applications for the full-time, non-exempt position of Student Account Representative - Cashier. This position reports directly to the Bursar and is located in River Forest, IL. This position is responsible for receiving and handling payments to the University, including cash, check, money order, credit card, and direct deposits. The Cashier also handles and records other transactions related to Accounts Receivable. The position is expected to provide the highest level of customer service to all University constituents, investigating and resolving queries as it pertains to their respective accounts. The position is also accountable for executing and consistently improving the processes and procedures earlier established for the department. Candidates must support and be committed to the mission and identity of Concordia University Chicago, a university of the Lutheran Church - Missouri Synod (LCMS)

Requirements

Strong administrative skills/experience in a business office environment
Good verbal and written communication skills
Knowledge of Microsoft Office
Ability to learn and utilize new computer systems
Ability to effectively multi-task and work under strict deadlines
Strong customer service skills
Ability to manage conflict with students, parents and other customers
Professional demeanor
General bookkeeping/accounting knowledge
Enthusiastic supporter of Lutheran higher education and Concordia University Chicago
Previous cash-handling experience required
High School Diploma or GED required

Nice To Haves

bilingual Spanish highly desired
familiarity with Banner highly desired
Previous experience in Higher Education, Accounts Receivable/Payable, and/or Accounting preferred
Associate's or Bachelor's degree preferred

Responsibilities

Answers incoming phone calls and assists walk-in students/parents
Replies to voicemail messages and student accounts or individual emails in a timely manner
Processes student refunds, preparing and providing reimbursement statements for students upon email request
Assists in sending out bills to students and applies payments to their accounts
Attends and/or presents in student events/orientations that require Business Services participation
Provides assistance to the University's Finance department, related to Accounts Receivable and Bank Account Reconciliations, when needed
Balances in the afternoon all current day's operations and reconciles in the morning from previous day's operations
Prepares and processes monthly bank deposits
Posts Financial Aid related checks such as MAP grants and outside resources checks to respective accounts
Compiles and supplies report to management all monies processed