Student Account Advisor - Flight Path Programs
About The Position
The primary purpose of the Student Account Advisor position is to serve as a dedicated and proactive point of contact for Flight Path Program students, guiding them through the complexities of their university financial accounts. This role is crucial for fostering student financial literacy and success. This is accomplished by: Providing expert advising and counseling to students and families on matters related to tuition, fees, billing, payment options, and financial aid disbursement via phone, email, and video conferencing. ???? Managing and executing key programs, including new student orientation sessions and financial outreach initiatives, to educate students on their financial responsibilities. Performing essential account management functions, including collections and payment plan administration, while ensuring compliance with university policies and federal regulations. Flight Path Program - The primary purpose of the Student Account Advisor position is to serve as a dedicated and proactive point of contact for students, guiding them through the complexities of their university financial accounts. This role is crucial for fostering student financial literacy and success. This is accomplished by: Providing expert advising and counseling to students and families on matters related to tuition, fees, billing, payment options, and financial aid disbursement via phone, email, and video conferencing.
Requirements
- Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
- Knowledge of and experience in Customer Service, Cashiering, and Data Entry.
- Work requires specialized knowledge in the processing and application of information, documents and/or materials.
- Work requires knowledge of program policies, procedures and information systems in order to communicate and process information
- Communications: Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations.
- Program Knowledge: Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation. May be the content/process resource.
- Office Technology: Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment.
Nice To Haves
- Prefer individual with experience in customer service and communication with a working knowledge of Word, Excel, Banner Student and Banner Finance;
- Must have strong customer service skills
- Working knowledge of adding, subtracting, multiplying, and dividing
- Working knowledge in receiving and disbursing cash.
Responsibilities
- Providing expert advising and counseling to students and families on matters related to tuition, fees, billing, payment options, and financial aid disbursement via phone, email, and video conferencing.
- Managing and executing key programs, including new student orientation sessions and financial outreach initiatives, to educate students on their financial responsibilities.
- Performing essential account management functions, including collections and payment plan administration, while ensuring compliance with university policies and federal regulations.
- Presenting ideas in a clear, concise, organized manner.
- Explaining and interpreting programs, policies and procedures to meet the specific needs of staff and clients.
- Advising program staff/clients in all matters related to program operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
