Structured Cable Technician

Soarin Group•Lincoln, NE

14d

About The Position

Soarin Group is a fast-growing technology company that helps organizations gain a competitive advantage through people and technology. We hustle every day to help meet the unique needs of each organization we work with and we are looking for Cable Technicians in the Lincoln/Omaha and surrounding areas to help our team and the organizations we work with grow. We offer great benefits including self managed time off, medical reimbursement, free life/dental/vision, cell phone & internet reimbursement, free parking in the heart of downtown Lincoln, and more!

Requirements

Hands-on experience as a cable technician or in a similar technical role
Familiarity with networking fundamentals, including switches, firewalls, LAN, and WAN environments
Strong resourcefulness and a knack for creative problem-solving
Excellent communication skills, both verbal and written, with a professional and positive demeanor
Proven track record in high-traffic, customer-focused environments
Commitment to delivering outstanding customer service that goes above and beyond expectations
Ability to quickly learn and adapt to a variety of applications, tools, and services
Consistently demonstrates professionalism in both attitude and appearance
Awareness of team dynamics and how changes may impact colleagues and customers

Responsibilities

Respond to support requests and provide technical assistance via phone, email, or on-site
Install, change, and maintain cabling, hardware, software, and network equipment
Test and certify cables and telecom equipment to ensure optimal performance
Keep accurate inventory records and documentation for all work performed
Use our incident management system to track service requests, troubleshooting steps, and communications
Follow established network and security protocols—and provide feedback to improve them
Immediately report any potential threats or security concerns to senior staff
Collaborate with vendors and senior team members to troubleshoot issues or source new equipment
Stay up to date with new technologies and best practices, both independently and with guidance from senior staff
Ensure customer satisfaction at every step, especially in fast-paced settings
Gather information, diagnose issues, conduct research, and confirm service resolution directly with customers
Recognize when issues require escalation or referral to another team member and act accordingly
Share customer feedback and suggestions with internal teams to drive improvement
Proactively identify and recommend improvements to our procedures and processes