Strike Team: Program Support Specialist

Better Together • Jacksonville, FL

116d • $55,000 - $60,000

About The Position

The Better Together team seeks a Program Support Specialist to serve on the Strike Team and help rapidly build and manage a volunteer base in regions with urgent needs. The Better Together STRIKE – Special Tactical Reserve for Key Emergencies – Team provides rapid-response to critical organizational needs, unexpected crises, and urgent opportunities. This particular role ensures that volunteers are recruited, trained, and deployed quickly, while also providing critical operational and administrative support to stabilize local teams during times of transition. The ideal candidate is highly organized, proactive, and mission-driven. They thrive in fast-moving environments, balancing urgency with accuracy, and excel at mobilizing people around a common goal. This role is designed for someone passionate about equipping volunteers to support families and communities in crisis.

Requirements

• A bachelor’s or master’s degree in social work or a related field is preferred.
• Child Welfare Certification from the Florida Certification Board is preferred.
• Available for statewide deployment, sometimes with less than 72 hours’ notice.
• Willing to travel 40–70% of the time depending on regional needs.
• A valid driver’s license, vehicle registration, and car insurance are required.
• Must have a reliable personal vehicle available for daily work-related travel.
• Flexibility to work evenings and weekends is necessary.
• Participation in a monthly on-call schedule is required.
• Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.
• Proficiency or ability to quickly learn Salesforce, Zapier, WordPress, and Basecamp.

Responsibilities

• Recruit, process, approve, and mobilize volunteers in targeted regions during deployments.
• Conduct orientations, background checks, and role-specific training.
• Inspire and equip volunteers to engage meaningfully in service to families.
• Manage volunteer scheduling to ensure consistent coverage for critical services.
• Match volunteers with needs based on skills, availability, and program requirements.
• Maintain communication with volunteers to encourage ongoing engagement.
• Provide temporary relief for local teams through database updates, communications, and reporting.
• Support accurate record-keeping for volunteer activity and family impact.
• Assist with logistics for events, trainings, or urgent deployments.
• Identify opportunities to strengthen volunteer onboarding, engagement, and retention.
• Recommend process improvements to streamline operations during deployments.
• Share insights across regions to promote consistency in volunteer management practices.

Benefits

• $55,000- $60,000 Annual Salary
• Medical (99% employer paid, employee only)
• Dental
• Vision
• Life Insurance
• Paid Holidays
• Paid Time off
• Retirement Savings Plan with 50/50 employer match up to 6%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees