Strike Team: Family Support Specialist

Better Together • Fort Myers, FL

99d • $58,000 - $64,000

About The Position

The Better Together team seeks a Family Support Specialist to serve on the Strike Team and provide direct, hands-on support to families during deployments. The Better Together STRIKE – Special Tactical Reserve for Key Emergencies – Team provides rapid-response to critical organizational needs, unexpected crises, and urgent opportunities. This particular role ensures that families in crisis receive timely care coordination, critical resources, and consistent follow-up while also equipping local teams and volunteers with effective family support strategies. The Family Support Specialist temporarily fills gaps in regions with staffing shortages or high caseloads, ensuring no family is left without the care and support they need. An ideal candidate will have a Human Service-related degree and a Masters in Social Work or equivalent experience working with vulnerable children and families. They should feel called to help children and families in crisis and share our passion for keeping children out of foster care and families together. They should have demonstrated skills in leadership, communication, organization, networking, coaching/training, and motivating volunteers and the community. He or she will be a self-starter who is comfortable working remotely with minimal supervision, has a demonstrated ability to analyze problems and find creative solutions, and thrives when challenged.

Requirements

• A bachelor’s or master’s degree in social work or a related field is preferred.
• Child Welfare Certification from the Florida Certification Board is preferred.
• Available for statewide deployment, sometimes with less than 72 hours’ notice.
• Willing to travel 40–70% of the time depending on regional needs.
• A valid driver’s license, vehicle registration, and car insurance are required.
• Must have a reliable personal vehicle available for daily work-related travel.
• Flexibility to work evenings and weekends is necessary.
• Participation in a monthly on-call schedule is required.
• Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.
• Proficiency or ability to quickly learn Salesforce, Zapier, WordPress, and Basecamp.

Responsibilities

• Serve as the primary point of contact for families during deployments, conducting thorough needs assessments and coordinating appropriate care.
• Connect families with volunteer host families, mentors, and community resources to ensure timely and effective support.
• Coordinate short-term child care placements, mentorship connections, and other wraparound services to stabilize families in crisis.
• Manage complex or high-need cases temporarily when regions experience staffing shortages, ensuring continuity of care and safety for children and families.
• Onboard, train, and mentor new Family Support Managers, ensuring alignment with program standards and core values.
• Provide ongoing skills training in areas such as case management, volunteer engagement, and family advocacy.
• Facilitate peer-to-peer learning opportunities across regions.
• Monitor FSM performance and provide constructive feedback to strengthen skills and confidence.
• Provide feedback to Regional Executive Directors on areas for growth for their Family Support Manager team.
• Partner closely with Regional Executive Directors and other regional leaders to identify needs and resource gaps.
• Maintain clear communication and reporting on strike team activities and FSM training progress.
• Support organization-wide initiatives that improve family outcomes and volunteer satisfaction.

Benefits

• Competitive annual salary of $58,000 - $64,000.
• Medical (99% employer paid, employee only).
• Dental.
• Vision.
• Life Insurance.
• Paid Holidays.
• Paid Time off.
• Retirement Savings Plan with 50/50 employer match up to 6%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Master's degree
• Number of Employees: 11-50 employees