Street Outreach Case Manager

SAN ANTONIO METROPOLITAN MINISTRY Inc•San Antonio, TX

2d•Onsite

About The Position

SAMMinistries’ Street Outreach Case Manager will provide case management support to adults and children who are currently experiencing homelessness. The Street Outreach Case Manager is responsible for connecting with, and engaging, the homeless population on the streets of the greater Bexar County area and linking them to services. In addition to visiting known places where individuals experiencing homelessness congregate, the Street Outreach Case Manager works collaboratively with other service providers to ensure client needs are met. Including but not limited to the City of San Antonio abatement and assessment process. The population being served includes individuals meeting HUD’s definition as literally homeless, chronically homeless, and/or disabled. The Street Outreach Case Manager’s focus is on providing services to SAMMinistries’ clients that support development of skills to foster long-term housing stability and self-sufficiency.

Requirements

Employment eligibility verification
Reliable transportation, valid driver’s license and auto insurances
Successful completion of background screening
This position requires on-site face to face contact with clients and program staff.
Bachelor's degree in social work or related field.
Minimum two years of experience working with individuals experiencing homelessness preferred, or a minimum of two years’ experience working with vulnerable populations in a closely-related field.
Must understand and use approaches and models that are aligned with SAMMinistries Rapid Re-Housing, Prevention and Permanent Supportive Housing Programs, including Housing First and Trauma Informed Care. Experience with principles and approaches of Harm Reduction and Motivational Interviewing.
Must expand and improve case management skills through formal training, reading and on-the-job experience.
Must be able to prioritize multiple job responsibilities to produce a high volume of work in a short period of time.
Must communicate orally and in writing in a professional, clear, and accurate manner.
Must possess excellent interpersonal skills and be able to work with project participants, agency staff, and community partners, productively.
Class C driver's license.

Nice To Haves

Bilingual (English/Spanish) is preferred.
Licensed social worker or equivalent licensure desirable.

Responsibilities

Connect with and engage with clients and conduct assessments needed to enroll families/individuals into Coordinated Entry System for homeless services. Connect clients to mental health and substance abuse treatment, and crisis intervention as needed. Communicate assessments, interventions, and ongoing client contact through timely, thorough record keeping, contact forms, and verbal communication.
Actively engage with clients on active caseload to ensure they are connected to resources that address problems underlying the current/recent experience of homelessness.
Advocate for the needs of individual clients as well as for systemic change, whenever needed for the overall benefit of homeless individuals.
Attends and actively participates in team meetings, demonstrating an ability to prioritize participant needs and provide needed assessments and services in an ethical manner.
Identify, develop linkages with, and coordinate access to services in the community and ensure active follow-up occurs. Work collaboratively with staff of other community agencies to establish and maintain partnerships that maximize benefits and resources for SAMMinistries Program participants.
Transport SAMMinistries Program participants, as needed. This could be in a personal vehicle.
Provide crisis intervention for program participants, including crises involving mental health, assessing for potential danger of participants harming themselves or others, assessing for danger in situations involving domestic violence, etc.
Complete necessary documentation and tracking of activities, in accordance with all agency and grantor requirements.
Understand and maintain client confidentiality and record-keeping, in accordance with HUD, SAMMinistries, and HIPAA privacy practices.
Adhere to strict boundaries and professional ethics in the care of others.
Enter data into HMIS in a timely and accurate manner.
Be available to provide crisis intervention after regular business hours, including but not limited to inclement weather response and other emergency situations.
Perform other duties, as assigned.