Street Outreach Advisor
About The Position
At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team. Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in-person outreach and strong partnerships with community-based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports. This is a highly field-based role, with most time spent meeting partners, engaging individuals, and expanding access to services in high-need communities. Street Outreach Advisors play a hands-on role in turning community connections into meaningful care access.
Requirements
- Experience in community outreach, public health, social services, healthcare navigation, or similar field-based work
- Comfort working independently in a fast-paced, community-facing environment
- Ability to manage outreach activity, relationships, and follow-through across multiple partners
- Strong organizational skills and comfort using mobile tools and CRM systems
- Valid driver’s license and ability to travel locally
- Willingness to work occasional evenings or weekends as needed
Nice To Haves
- Preferred familiarity with Medi-Cal, CalAIM, ECM, or Community Supports
Responsibilities
- Community Partnership Development
- Identify and prioritize community-based organizations across more than 100 categories within assigned local markets
- Build and maintain referral-generating partnerships that support access to ECM, Community Supports, Behavioral Health, Street Medicine, and CHW services
- Take ownership of an outreach territory by developing and sustaining partner relationships that produce ongoing referrals
- Field Outreach
- Spend the majority of the workweek in the field meeting with potential partners and engaging the community through in-person outreach
- Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement
- Balance relationship building with consistent follow-through to support steady referral activity
- Coordination and Documentation
- Accurately document outreach activity, referrals, and partnerships in CRM tools
- Coordinate with internal care teams to ensure referrals are tracked and closed-loop
- Share observations and insights from the field to inform outreach strategy and improvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
