Street Light/Porch Light Shelter - Program Manager
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About The Position
The Program Manager works in conjunction with the Director of Shelter & Housing Services to provide engaged leadership and operational oversight for two overnight shelter programs, co-located in the same downtown facility: Porch Light Emergency Shelter and Street Light Short-Term Shelter. These shelter programs provide a range of basic safety services for highly traumatized young people (ages 16-24) who are experiencing homelessness. The position is directly responsible for monitoring the safe night-to-night operations of shelter services, ensuring full integration of current shelter best practices, compliance with program health and safety standards, achieving outcome expectations, and providing consistent trauma-informed support and supervision for shelter staff (Care & Support Specialist) and the Porch Light Shelter Supervisor and Facility Manager. Ongoing duties include timely data entry and program reporting, scheduling, hiring and training, and ongoing management of shelter staff and relief workers, professional program representation in the broader community, and occasional public speaking engagements. The Janus Youth shelter programs are part of a highly integrated Homeless Youth Continuum of programs and services, and the Shelter Manager position requires close communication and coordination with a broad range of partner agencies. The shelters are founded on principles of Trauma-Informed Care, Positive Youth Development, Harm Reduction, and Restorative Justice that encourage meaningful participation of all shelter guests who utilize services. The shelters are open every night of the year from 8:45pm until 9:00am. The Shelter Manager is required to have a consistent presence during the early part of the evening to greet and be available to all guests to establish and model safe, caring, and supportive relationships. This position will generally work a late afternoon to early evening schedule (swing shift), with some flexibility required for meeting obligations, crisis interventions, weekend and early morning program support, and/or other tasks as assigned by the Director of Homeless Services. Occasional overnight emergency coverage and overnight program oversight will be required. This position requires being part of a rotating on-call supervisory team that provides coaching, support, and coverage assistance to a multitude of 24/7 programs within Janus Youth, including occasional overnight shift coverage as needed during emergencies. The employees of Porchlight and Streetlight are represented by a union bargaining agreement. The Director of Homeless Services is the primary contact point for the union; however, the Shelter Manager may be occasionally required to assist in negotiations, grievances, or other union matters.
