StreetEasy Signature Partner Engagement Specialist

Zillow Group • Rosedale, NY

233d • $25 - $40 • Onsite

About The Position

The StreetEasy Partner Engagement Strategy (PES) team consists of real estate professionals dedicated to enhancing StreetEasy's value proposition within the industry, enshrining StreetEasy as a fundamental resource for consumers and ensuring that StreetEasy team members can thrive and grow with the needs of the company and industry. The team aims to create more efficient and joyful experiences for both our partners and consumer audience. PES is responsible for driving revenue growth and elevated engagement across frontline programs, including StreetEasy Concierge and Zillow Premier Agent. They also support programs such as the Agent Advisory Board and industry relations. The team focuses on helping buyers, sellers and renters better understand the NYC real estate market and guide them to StreetEasy resources while simultaneously partnering with the best agents in NYC to service these very consumers through our channels. This includes connecting consumers with the most qualified and appropriate agent partners through programs like Concierge and Premier Agent. A core principle of our success is growing a deep bench of trusted partners ensuring that these resources are utilized across various business needs. And none of our external industry efforts could be accomplished without guaranteeing that we have the right staff to execute on these initiatives which is where our PES Talent Management function comes into play providing onboarding and knowledge consistency and coaching talent from within our organization. This enhanced consumer engagement solidifies our standing as a go-to resource for real estate data and information, and fulfills a brand promise to help more New Yorkers move into their next home faster and with more confidence.

Requirements

• 5+ years of experience in real estate, with a focus on customer engagement.
• Exceptional written and verbal communication skills.
• Ability to identify and solve problems with a proactive approach.
• A genuine desire to help customers and provide exceptional service.
• Understanding and adherence to compliance guidelines and ethical standards.
• Licensed real estate professional in New York.
• May be required to work evenings and weekends (scheduled)

Nice To Haves

• Deep understanding of the NYC real estate market.
• Proficiency with tools such as Salesforce, Tableau, and Looker.

Responsibilities

• Learning the Concierge database and tooling to match consumers with agents in our network (buyers and sellers)
• Understanding and providing resources for consumer and agent audiences on StreetEasy home value estimates
• Helping grow the Concierge database of agents through the Experts network and Concierge network, including onboarding partners to the Concierge system, program expectations and more.
• Responding to inquiries promptly, personalizing communication, and ensuring a seamless and satisfying real estate experience for all parties involved.
• Offering insights and guidance on the NYC real estate market, including trends and processes.
• Knowing the contents of the Concierge compliance job aid and follow the guidelines therein at all times
• Adhering to compliance guidelines related to Agency Relationship Interference, Implied Agency, Fair Housing, and Call Recording Disclosure.
• Learn all Zillow Premier Agent systems and processes including: Trolleytown and Salesforce Agent accounts and profiles
• How to execute a partner order (purchase, adjustment or cancellation)
• PA playbook details
• Approved response macros for various PA requests

Benefits

• Comprehensive medical, dental, vision, life, and disability coverages
• Parental leave
• Family benefits
• Retirement contributions
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: No Education Listed