Streaming Support Specialist

TEKsystems • San Antonio, TX

7d • $18 - $18 • Onsite

About The Position

Join our Viewer Experience team as a Streaming Support Specialist, assisting customers with account, billing, content, and navigation questions for major streaming platforms. You’ll handle phone and chat inquiries in a fast-paced environment while delivering an exceptional customer experience.

Requirements

• High school diploma/GED
• 1+ year of customer service (call center preferred)
• Strong communication, typing, and navigation skills
• Proficiency with Windows, Excel, Word, Google Docs
• Ability to multitask, stay organized, and handle high contact volume
• Reliable transportation for onsite work
• Call Center Telephone Skills Assessment
• Background check
• Rehire‑eligible if previously with Disney/Hulu
• No drug test required

Responsibilities

• Support viewers with account issues, billing questions, streaming/content inquiries, and basic site navigation.
• Recommend suitable streaming products during interactions.
• Navigate multiple systems and document all interactions accurately.
• Manage back-to-back calls/chats in a high-volume environment.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees