Safe Alliance - STRC & SRC Advocate

Ascend Nonprofit Solutions•Charlotte, NC

About The Position

Safe Alliance - STRC & SRC Advocate Work Location: Ascend Nonprofit Solutions Division/Department: Sexual Trauma Resource Center (STRC) & Survivor Resource Center (SRC) Reports To: Advocate Supervisor Supervises: Interns and volunteers as assigned Employment Status: Full-Time, Non-Exempt Essential Duties and Responsibilities Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, human trafficking, and child maltreatment through the following responsibilities: Client Services and Advocacy Use a trauma-informed, client-centered approach to provide: Intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals, as applicable. Act with the client's needs in mind to provide long-term advocacy and case management services to the extent possible. Provide hospital response as needed. Ensure coordinated client care with key community partners, including onsite support at hospitals and within local law enforcement agencies, as necessary. Accompany victims of child and adult sexual abuse, human trafficking, and domestic violence to hospitals, police departments, or court during regular work hours and on-call as needed. Educate clients on the protective order process and coordinate with the Victim Assistance and Legal Representation Program, as appropriate. Provide occasional courtroom support and crisis intervention for clients, as directed by the supervisor. Facilitate support groups. Maintain a caseload of advocacy clients. Supervision and Collaboration Manage and supervise volunteers and interns as programmatically necessary and as assigned by the supervisor. Participate in community multi-disciplinary team meetings where client cases are reviewed and advocate on behalf of clients when appropriate. Administrative Responsibilities Maintain confidential, accurate, and up-to-date client, stakeholder, intern, volunteer, program, and agency records in agency databases, which may include CSN, Raiser's Edge, Financial Edge, and Paycom. Research, write, and manage grant reporting and grantor relationships as assigned by the supervisor. Adhere to agency and program procedures related to documentation, Critical Incident Reports, and Client Satisfaction Surveys. Participate in Quality Assurance processes. Stewardship and Community Engagement Increase awareness of victimization, prevention, and available resources through public speaking and media requests, as assigned. Participate in community meetings and committees as assigned. Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners. Support the agency mission by participating in outreach activities, community meetings, and committees as requested. Professional Development Stay informed of best practices, developments, and trends related to trauma and victimization, including intimate partner violence, sexual violence, human trafficking, and child maltreatment. Attend training courses assigned or approved by the supervisor. Maintain required licensure and certifications as necessary. Perform other duties as assigned to support overall agency effectiveness. Core Competencies The Advocate is expected to demonstrate all agency and program competencies, including: Action Oriented / Planning and Organizing Adaptability Building Trust Client Focus Technical and Professional Knowledge and Skills Time Management

Requirements

High School Diploma, GED, or equivalent experience
Employees must have access to reliable transportation to meet job requirements in a timely fashion.
This position may require work outside typical business hours, as the agency provides services 24/7.

Nice To Haves

Experience working with victims or in human services
Spanish-speaking preferred

Responsibilities

Intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals, as applicable.
Provide long-term advocacy and case management services to the extent possible.
Provide hospital response as needed.
Ensure coordinated client care with key community partners, including onsite support at hospitals and within local law enforcement agencies, as necessary.
Accompany victims of child and adult sexual abuse, human trafficking, and domestic violence to hospitals, police departments, or court during regular work hours and on-call as needed.
Educate clients on the protective order process and coordinate with the Victim Assistance and Legal Representation Program, as appropriate.
Provide occasional courtroom support and crisis intervention for clients, as directed by the supervisor.
Facilitate support groups.
Maintain a caseload of advocacy clients.
Manage and supervise volunteers and interns as programmatically necessary and as assigned by the supervisor.
Participate in community multi-disciplinary team meetings where client cases are reviewed and advocate on behalf of clients when appropriate.
Maintain confidential, accurate, and up-to-date client, stakeholder, intern, volunteer, program, and agency records in agency databases, which may include CSN, Raiser's Edge, Financial Edge, and Paycom.
Research, write, and manage grant reporting and grantor relationships as assigned by the supervisor.
Adhere to agency and program procedures related to documentation, Critical Incident Reports, and Client Satisfaction Surveys.
Participate in Quality Assurance processes.
Increase awareness of victimization, prevention, and available resources through public speaking and media requests, as assigned.
Participate in community meetings and committees as assigned.
Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
Support the agency mission by participating in outreach activities, community meetings, and committees as requested.
Stay informed of best practices, developments, and trends related to trauma and victimization, including intimate partner violence, sexual violence, human trafficking, and child maltreatment.
Attend training courses assigned or approved by the supervisor.
Maintain required licensure and certifications as necessary.
Perform other duties as assigned to support overall agency effectiveness.