Strategy & Revenue Operations Manager

Zip Co Limited

115d • $105,000 - $130,000

About The Position

We are looking for a strategic, analytical, and self-directed Strategy & Revenue Operations Manager to design and optimize the systems, processes, and data that fuel scalable GTM execution and growth. This role is ideal for someone with a consultancy or business operations background who thrives on solving complex problems, aligning stakeholders, and driving measurable impact across Sales, Marketing, Customer Success, and Finance. You’ll operate with wide scope and autonomy, and act as a strategic partner to GTM leadership—helping scale high-impact initiatives across the business. This role is for you, if you can zoom out to identify growth opportunities, zoom in to execute with precision, and thrive in a fast-paced environment with minimal guidance.

Requirements

• 8+ years in strategic operations roles such as RevOps, BizOps, or Management Consulting.
• Track record of leading cross-functional projects and driving measurable business impact—ideally within B2B SaaS, fintech, or e-commerce sectors.
• Proven ability to lead ambiguous, cross-functional initiatives without being micromanaged.
• Strong ownership mindset—you identify issues, define solutions, and drive outcomes with limited direction.
• Excellent communication and cross-functional influence skills.
• Analytical mindset: Comfortable with SQL, BI tools (Tableau, Looker), dashboards, and forecasting/reporting frameworks.
• Operations-driven: Passionate about end-to-end funnel design, lead routing, operational SLAs, and KPI ownership.
• Collaborative: Skilled at cross-functional alignment and translating strategic goals into operational execution.
• Customer-centric: Keen understanding of the customer journey landscape.

Responsibilities

• Analyze and refine top-of-funnel flows to improve lead-to-live conversion rates.
• Implement SLA tracking and dashboards for underwriting, MSA execution, and merchant activation delays.
• Leverage AI-enabled tools and automation to enhance workflow efficiency and strategic insight generation.
• Own and manage the CRM & RevOps stack (Salesforce, HubSpot, Pardot, Tableau), marketing automation, and any integration tooling.
• Implement fast-lane onboarding paths and trigger-based workflows to automate milestones.
• Vet and integrate external tools for compliance automation and fraud verification.
• Set and review leading indicators: approval rate lift targets, time-to-live, widget install rate, day-30 churn.
• Define and communicate GTM performance narratives using data-driven insights.
• Build self-serve dashboards and reporting cadences that drive decision-making at the exec level.
• Partner with Sales, Risk, Product, CS, and Growth teams to translate business growth & onboarding strategy into operational strategy.
• Curate onboarding support materials for SMB merchants by observing competitors.
• Work with executive leadership to prioritize process improvements by ROI.
• Drive adoption of new revenue processes and systems across teams, ensure strong change management and training.
• Lead cross-functional initiatives that drive revenue growth and operational efficiency.
• Evaluate and pilot new tools and processes in collaboration with Product, Finance, and Engineering.

Benefits

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees