Strategy & Operations Manager

Fanatics • New York, NY

297d • $110,000 - $133,000

About The Position

As a Strategy & Operations Manager, you will play a critical role in defining and building our loyalty and growth initiatives across Fanatics. The ideal candidate is an experienced strategy and operations team member who is a natural problem solver and has a strong bias towards action. They will bring thoughtful, effective ideas and solutions to a rapidly growing organization contributing at a hands-on level. They have a proven track record of digging in and defining what needs to be done while deftly managing a variety of stakeholder relationships.

Requirements

• 2 years experience in a Consulting, Strategy, or Operational function.
• A passion for Sports and an inherent understanding of what Sports fans want.
• Strong numerical proficiency and analytical capability (e.g., SQL) and willing to dive into data.
• An ambitious multitasker, who can move quickly and efficiently.
• Excellent communication skills, experienced at presenting to senior leadership.
• Empathetic team player, accomplished at working effectively cross-functionally.
• Curious and fast learner willing to become proficient in consumer/industry insights and functionality.
• Passion to work in an entrepreneurial, hyper growth environment where decisions are made quickly.
• Open to regular travel to events and other Fanatics offices for various offsite and team meetings.
• Bachelor's degree in Business, Marketing, Analytics, or Engineering.

Responsibilities

• Own and execute cross-functional operational processes that drive accountability, efficiency, and scale.
• Develop and implement high-impact loyalty strategies across Fanatics verticals that enhance customer retention and engagement.
• Lead execution of key short and long-term projects, identifying opportunities for continuous improvement.
• Develop financial models and forecasts to assess the impact of loyalty initiatives, ensuring programs are cost-effective and deliver strong ROI.
• Collaborate across teams—including product, marketing, and analytics—to craft a loyalty experience that resonates with fans.
• Analyze customer behaviors and translate insights into actionable strategies, always advocating for the fan experience.
• Drive stakeholder alignment and ensure clear, consistent communication across leadership and cross-functional teams.

Benefits

• Medical
• Dental
• Vision
• 401K
• Paid time off
• GymPass
• Pet Insurance
• Family Care Benefits
• Free Shipt deliveries

What This Job Offers

• Job Type: Full-time
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree