Strategy & Operations Consultant

American Addiction Centers • Charlotte, NC

8d • $38 - $57 • Hybrid

About The Position

As a member in the Enterprise Consulting group, manages small to moderately complex projects, or assists client in execution of portions of engagement. Develops project work plans and related performance metrics to ensure all project activities are executed against established timelines and budgets, leveraging the SOC approach, tools and templates. Uses process improvement, performance improvement or project management methodologies and effective management of internal/external resources assigned to complete activities. The Enterprise Consulting Group (ECG) is the organization’s internal consulting arm and a trusted advisor to senior leaders. ECG accelerates enterprise priorities by deploying high‑impact teams that execute strategic, transformative, and operational initiatives—delivering measurable financial results, scalable solutions, and sustainable value aligned with the organization’s mission and strategy. As a force multiplier, ECG drives optimization and transformation through adaptive, data‑driven approaches, including strategic facilitation, performance improvement, and program and project management.

Requirements

• Bachelor’s Degree in Business or Related Field
• Typically requires ~3 years of experience in healthcare payer or provider operations.
• Knowledge and expertise in use of project, program management, and performance improvement methodologies and tools.
• Advanced computer skills in Microsoft Office Suite, particularly around Excel and PowerPoint
• Strong written and oral communication skills with demonstrated ability to concisely communicate with key leaders.
• Highly motivated, organized, self-starter with a focus on delivery of key project objectives with the ability to work through the challenges associated with projects of varying complexity.
• Demonstrated effective interpersonal skills and evidence of being a strong team player.
• Possesses a strong orientation toward innovation and new ideas.
• Facilitation and persuasion skills with ability to influence peers, superiors and sub-ordinates.
• Capable of influencing project team members to achieve goals associated with successful project delivery.
• Reliably work with operational leaders to address important factors in critical decisions.
• Ability to conduct data analysis and glean insights relevant to the work.

Nice To Haves

• Master's preferred

Responsibilities

• Develops solutions and makes recommendations impacting clients and colleagues.
• Builds a network of contacts.
• Develops techniques of persuasive verbal and written presentation.
• Identifies and manages change effectively and efficiently in a changing environment.
• Works with team members to utilize change management processes and tools to create plans to support adoptions of changes required by project or initiative.
• Tests client hypotheses and solutions with robust data consulting processes and techniques.
• Leads meetings/work sessions to support execution of engagements.
• Manages delivery in consulting engagement under guidance of experienced colleagues.
• Uses planning tools and techniques and sets milestones appropriate for size and scale of assignment.
• Handles changes in project scope and seeks advice when needed.
• Defines project management processes and standards and establishes targets, benchmarks and performance measures for project delivery.
• Plans, organizes, controls and evaluates projects from concept phase to implementation.
• Assists with data collection, data entry and report generation.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees