Strategy & Operations Associate, Audits & Inspections

Shiftsmart • New York, NY

1d • Hybrid

About The Position

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies and government agencies in the world like Circle K, Pepsi, Walmart, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We’re one of the fastest-growing startups in the country. We’ve grown 2-3x each year since we started, paid over $130M in wages to hourly workers, and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.
Mission:
The mission of the Marketplace Associate is to own and continuously improve the Quality Assurance (QA) processes for our Audits & Inspections (A&I) marketplace by ensuring fast, accurate audit completion and payment while maintaining a high bar for quality as the business scales. This individual will both run the day-to-day QA operation and identify upstream improvements that increase first-time audit pass rates and reduce manual intervention.
This role is based in New York City (HQ) with typically 4+ days in office.

Responsibilities

• Own the end-to-end QA process for Audits & Inspections, ensuring audits are reviewed, approved, and paid within SLA while maintaining a high bar for quality
• Identify inefficiencies and recurring failure points within the QA process, proposing and driving improvements that increase first-time pass rates and reduce manual intervention
• Manage QA agents to daily throughput and quality targets, identifying and addressing outliers
• Use tools such as Google Sheets, SQL, and internal systems to analyze performance, create reporting, and surface insights on common audit issues
• Monitor and triage in-shift issues, taking action where possible and escalating when required

Benefits

• Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
• 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
• Generous, fully paid parental and family leave policies
• Pre-tax commuter benefits
• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees