Strategy Manager, Fraud and Risk
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About The Position
The Strategy Manager, Fraud and Risk will play a pivotal role within the Payee Identification and Network Security (PINS) team at Zelis Payments, reporting directly to the Senior Director. This team is responsible for overseeing the Fraud, Risk, and Identity Verification organization, which centrally manages various functions including Fraud, Onboarding/Verifications, and Account Servicing for Zelis clients. The position requires a deep understanding of the team's functions, working closely with team managers to provide operational support, gather feedback, and recommend process improvements to enhance efficiency and effectiveness. In this role, the Strategy Manager will lead projects aimed at achieving team objectives, ensuring that activities, key deliverables, and timelines are tracked effectively. Regular status updates will be provided to key stakeholders to maintain transparency and alignment. Collaboration with business stakeholders such as Payment Operations, Compliance, and Product teams is essential to identify pain points and areas of risk, fostering strong relationships to facilitate effective communication and problem-solving. The Strategy Manager will also be responsible for reviewing third-party vendors for tooling and assisting in the implementation of solutions across the PINS team and relevant stakeholders. A data-driven approach will be taken to identify areas for improvement, with initiatives tracked and assessed for their impact on PINS performance. Additionally, the role involves packaging the strategic narrative of PINS for compelling PowerPoint presentations for both internal and external communications, including materials for Town Halls. The successful candidate will need to influence and articulate team messaging effectively, promoting a risk-conscious culture across business stakeholder groups. They will escalate potential issues to the Senior Director to ensure timely resolution and support initiatives focused on process optimization, system automation, and balancing risk, expense, and experience.
