Strategy Manager, Design Services

Havenly•Denver, CO

44d•Onsite

About The Position

Havenly is not just the #1 residential interior design service in America - we're architecting the future of how millions design their homes. With our proprietary 3D visualization technology, our worldwide network of designers empowered with AI tools, and our revolutionary customer-facing AI design assistant, we're at the inflection point of a massive market transformation. This isn't just another Strategy and Operations role, it's the opportunity to build the category-defining business at the intersection of AI, design, and commerce. We’re seeking a strategic and executional Strategy Manager to lead and scale our core design offerings — spanning our online interior design packages and our in-home design service. This individual will be responsible for driving business performance, enhancing the customer experience, and supporting the success of our growing network of designers, as well as product innovation in using AI to scale our services. This is a high-impact, cross-functional role with ownership of service operations and sales performance. You will oversee key operational teams and partner closely with Product, Design, Retail, and Customer Experience to ensure we are delivering best-in-class service across every touchpoint. This is a great opportunity for an up and coming leader who wants to hone business judgement, and be at the forefront of AI applications in the interior design space. This is a full-time, in-person role based at our Denver headquarters. Candidates must be located in or planning to relocate to Denver, CO.

Requirements

4+ years experience in business strategy, strategy consulting, or product in a fast growth business.
Demonstrated ability to think strategically and operate tactically: you can see the big picture and also dive deep into day-to-day operations.
Proven experience managing large or distributed teams, and scaling processes through others.
Interest and fluency with AI, in particular excited about learning about new developments in technology that could drive catalytic change across our design services
Excellent cross-functional collaborator who thrives at the intersection of product, customer, and operations.
Analytical mindset with comfort using data to guide decisions and evaluate success.
Passion for customer delight, and comfortable continuously advocating for the customer.

Responsibilities

Own service-level margin and operational performance across Havenly's online and in-person design offerings.
Partner with the Product team to develop and execute the strategic roadmap to continue to develop our consumer facing AI application
Continue to develop a designer led service model and drive efficiencies and better outcomes through AI based tooling
Drive improvements in service efficiency, customer outcomes, and overall business health through rigorous goal-setting and performance tracking.
Define and uphold the standard of excellence across both virtual and in-home service experiences, and partner to implement AI and 3D technologies to maintain quality.
Oversee quality assurance in partnership with our Design Quality Associates (DQAs) and operational leaders.
Launch and optimize initiatives that elevate the designer and client experience, from intake through purchase and post-design engagement.
Lead and develop a team across: Design Operations Design Quality In-Person Design Operations Designer training, onboarding, and enrollment
Build automated processes and tools to support designer growth, efficiency, and satisfaction at scale.
Partner with internal teams to attract, retain, and coach top-tier design talent.
Analyze KPIs to identify trends, diagnose issues, and drive continuous improvement.
Partner with analytics to create dashboards and reports that monitor business health, surface key insights, and inform leadership decisions.
Leverage customer feedback and operational data to guide prioritization of new service capabilities and process refinements.