Strategy & Business Operations Lead
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About The Position
We are seeking a Strategy & Operations Lead to join our dynamic team at The Support Network, a pioneering health tech company focused on revolutionizing the behavioral health industry. As a key member of our leadership team, you will work closely with the General Manager, serving as the #2 in command. Your primary focus will be on driving strategic initiatives that support our ambitious goal of building America's largest and most technologically advanced behavioral health company. This role is critical as we aim to tackle the significant administrative complexities that currently consume a large portion of the industry's operating margin. In this position, you will be responsible for managing and executing key strategic initiatives that will facilitate rapid business growth. You will leverage analytics to inform priorities and decision-making processes, ensuring that our operations are not only efficient but also scalable. Your expertise will be essential in overseeing and improving operational processes, particularly through the integration of AI technologies. You will play a vital role in balancing supply and demand on our platform, ensuring that both customers and therapists achieve success and satisfaction. As we expand our reach and bring on more therapists, you will define and implement effective operational processes that will support our growth. Additionally, you will refine existing data structures and develop robust reporting systems that empower our leadership team with the insights needed for effective decision-making. This is an exciting opportunity to be at the forefront of innovation in the behavioral health space, contributing to a mission that aims to dissolve administrative overhead and enhance the overall efficiency of the industry.
